Practitioner Priority Service (PPS)

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Presentation transcript:

Practitioner Priority Service (PPS) June 22, 2016 CPA CPE Society of PA

Practitioner Priority Service is a nationwide toll-free, account related service available to tax practitioners. PPS Account Service is available to tax practitioners (individuals and businesses) who provide tax advice, prepare income taxes or act on the taxpayer’s behalf and are calling in regards to an account related issue before the IRS. 866-860-4259

PPS serves tax practitioners as the first point of contact for assistance regarding their clients' account related issues. Improves overall consistency and quality of taxpayer service. Available to tax practitioners with valid Form 2848, Form 8821, Form 8655 or other third party designee authorizations. Hours of Service 7:00 a.m. to 7:00 p.m. local time Alaska & Hawaii follow Pacific Time Puerto Rico practitioners- 8:00 a.m. to 8:00 p.m. local time.

PPS Toll-Free Line is staffed in 7 locations that handle Individual Accounts and 3 that specialize in Business Account issues Business Accounts Cincinnati Oakland Ogden Individual Accounts Brookhaven Buffalo Jacksonville Memphis Nashville Philadelphia Pittsburgh

The following account related services are offered in all Accounts Management locations. Resolving taxpayer account problems by: Locating and applying payments Explaining IRS communications (i.e., notices and letters) Providing general procedural guidance and timeframes Making account adjustments Securing taxpayer income verification Providing transcripts of taxpayer accounts

Service Limitations Account related issues are limited to five clients per call. Transcript requests are limited to ten per call. If more than ten transcripts are needed the caller is advised to use form 4506-T or Transcript Delivery System (TDS), if eligible.

Services that are Out of Scope for Accounts Management PPS Assistors Tax Law questions Accounts assigned to: Automated Collection Services (ACS) cases, Automated Under Reporter (AUR) cases, Correspondence Examination cases, or Cases assigned to Revenue Officer Calls for specific employees

Other PPS voice options Option 1 - Tax Law questions Option 2 - Individual Accounts not in collection or examination status Option 3 - Business Accounts not in collection or examination status Option 4 - Automated Collection System (ACS) status Option 5 - Automated Under Reporter (AUR) status Option 6 - Correspondence Examination