Enterprise Privacy Challenges

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Presentation transcript:

Enterprise Privacy Challenges Amy Kinnard, Toyota Financial Services June 9, 2004

Challenges Overview Customer Perception Business Model Financial Products Legislative- Federal, State & International Technology Privacy & Data Security Effect

Customer Perception Dealer Toyota Motor Sales & its Lexus Division Toyota, Lexus & Scion Non-Toyota/Lexus Toyota Motor Sales & its Lexus Division Toyota Financial Services* Toyota Motor Credit Corporation Toyota Motor Insurance Services Toyota Financial Savings Bank *Toyota Financial Services is a service mark of Toyota Motor Credit Corporation, and its subsidiaries.

Business Model Dealer TMS , Lexus and Scion Toyota Financial Services

Financial Products Wholesale Indirect Consumer- Retail & Lease Commercial Insurance

Legislative Impact Federal States International Vermont California Insurance International Canada Argentina Mexico Japan & EU

Technology Pace of Change Interoperability Data Control Customer Relationship Evolution

Privacy & Data Security Effect Brand Trust Privacy Promises Customer Expectations Customer Relationships

Privacy & Data Security Effect Brand Enterprise Awareness Training Technology Requirements Servicing Business Partnerships Growth Marketing Preferences Add Value

Opportunity for Success Privacy/Information Safeguarding is Everybody’s Business!

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