Community micro- enterprise Helping people to get a good life

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Presentation transcript:

Community micro- enterprise Helping people to get a good life Helen Allen Rhys Davies Stephen Chandler

Community Catalysts A social enterprise and CIC established in 2010 Works across the UK in partnership with local councils, health trusts, community groups and provider organisations Help local people use their gifts, talents and imagination to set up sustainable social care and health enterprises Our goal is for more people needing care to get the support they need to live the life they want to live. Community entrepreneurs provide real choice of personalised and high-quality services for people who need support and services to live full lives.

Policy context in England Government strategy for adult social care: a system in which people are able to co-design a service which is tailored to their requirements and would help them to lead a connected and contributing life in their local community (‘personalisation’). Personal budgets and personal health budgets; giving people control of the money to buy services and support This has been recently been strengthened by: The Care Act in 2014 NHS England: Five Year Future Forward in 2014.

The challenge People buy support and services that help them to live their lives Giving people control of the money is only half the answer People need real choice of a wide range of great local services and supports – and not just social care and health services Control and choice can be made so complex, confusing, unattractive or scary that people would rather ‘get what they’re given’

Harnessing the talents of people in communities Focus is often on ‘broken’ communities and ‘needy’ people but Communities have many gifted and energetic people We are all a mixture of needs and strengths Concentrating just on needs can mean that professionals feel they have to ‘fix’ - and people and communities wait to be fixed. Focusing on what communities and people have rather than on what they lack – and helping them use what they have – unlocks reservoirs of energy and creativity.

What do community micro- enterprises offer? Personal and tailored support, rooted in communities Co-produced services Flexible and responsive to change Choice of services that help people to live their lives and meet health and support needs Help people to link to their community and build social capital Help people to make their money go further Local people helping other local people A great opportunity for people who are marginalised to have a go!

Why do community micro- enterprises need help? The way in which services are supported, regulated and commissioned has forced many good community micro -services to close or for new and emerging providers to enter the market Families and frontline staff don’t know the new options exist or stick with the traditional services Existing third sector, business and other infrastructure organisations rarely work together, understand the market, or have the specialised knowledge to provide the necessary tailored support

Community Catalysts and community micro- enterprise Community Catalysts has developed and tested a 5-step approach to stimulate community micro- enterprise including: Diagnostic to understand what needs to change Developing a project plan Identifying a local catalyst and local partners Creating the right conditions for success Creating and embedding legacy

Role of the local catalyst Community Catalyst Access to guidance and policies Advice on premises Brokering interface with the Council Signposting to experts Shaping of enterprise idea Marketing Dealing with complaints Help with tenders and contracts Information on personalisation Feedback on written work Peer connections and networks Help with finance and funding issues

Community enterprise: the outcomes University of Birmingham 2013- 2015: community micro- enterprises: Offer more personalised services Help people to do the things they value and enjoy with their time Are more innovative: more flexible and offer support to potentially marginalised communities Offer better value for money “the ability to offer more personalised and valued care without a high price tag”

Community Catalysts model of support- summary We have deep knowledge of the social care and health sectors: we help very small enterprises negotiate the regulatory, legislative and bureaucratic barriers We help people to understand what is needed, shape their idea and work to ensure that the enterprises we support are legally compliant, can demonstrate their quality and safety and are sustainable. We help commissioners understand what needs to change (culture, systems and pathways) and then helping them to implement those changes .  

Commissioning culture in Somerset Nurture responsive and flexible markets that enable people to have more options in choosing, managing and directing their own support for as long as possible (from low level community activity to complex support and everything in between) Efficient, effective and affordable for example, micro providers Place our emphasis not on prescribing conversations but on “facilitating conversations” between people, communities and the market place The right support at the right time

Somerset Community Micro-enterprise Project

Two years of Community Catalysts in Somerset 297 Enquiries 133 New Providers Directory of 171 Community Providers 40% increase in people taking a Direct Payment

Watchet Community Employment Hub Sanctuary Pathways to Employment Pearl – Girl Friday Somerset Ltd Flower Shop (Hub) Local Introduction / Matching agency. John – Helping to Remember Dementia & Memory Loss Support

Micro-Providers in Somerset

Area Cluster Meetings…

We also have… Not only this but we have seen unintended outcomes. Brokerage and Introduction Services. People seeing that people like the continuity, flexibility that micro-providers can give. But offer people quality assurance and support. Chilcares – One parishes response to struggling to find the right care in their village – Will hear from Graham and Paul after the break.

25 % Savings on Traditional Models £27,159 total cost 32 enterprises 2181 hours of support £12.45 average hourly rate 91 people served 32 community micro-providers £134,712 annual saving 160 community micro-providers annual saving £673,560 *Based on a survey of 32 community providers in West Somerset.

What is most important in a service?

For more information www.communitycatalysts.co.uk