EST080: Estates Helpdesk – Support Model – Component View

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Presentation transcript:

EST080: Estates Helpdesk – Support Model – Component View Client Server Mobile Helpdesk App Customer Helpdesk App Estates EBIS On-line Archibus Client University WAN / LAN Helpdesk App EBIS On-Line University WAN / LAN University Wi-fi Helpdesk App InTune / BOMGuard Application Web Browser Explorer Chrome Firefox WebCentral Cold Fusion 11 Archibus DB Middleware Apache Tomcat Apache Tomcat (CAD) Oracle 11g Windows Unix Mobile O/S android 5.1 android 6.01 iOS OS 3G / 4G PC Server Handset Samsung S5 Neo Samsung A5 Apple Hardware Key ‘as-is’ Standard support model New Support Model Admin -> EBIS -> Estates IT Admin -> EBIS -> IS Apps Mgmt Admin -> Estates IT Admin -> IS Helpdesk Add to Standard support model V0101 09/11/2016 ©CJL