8.3 Control Quality The process of monitoring and recording results of executing quality activities to assess performance and recommend necessary change.

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Presentation transcript:

8.3 Control Quality The process of monitoring and recording results of executing quality activities to assess performance and recommend necessary change. Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project. Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements. Benefits: Identifying the causes of poor process or project quality and making recommendations Validating that project deliverables meet the requirements specified by key stakeholders necessary for final acceptance Adapted from PMBOK 5th Edition

8.3 Control Quality Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams. Associated with continuous process improvement Occurs during Monitoring and Control Initiation Planning Execution Close Monitor Control Adapted from PMBOK 5th Edition

8.3 Control Quality Inputs to Control Quality Quality Management Plan Quality Metrics Quality Checklists Work Performance Information Status Information Approved Change Requests Products and Deliverables for review and testing Quality standards and policies Defect reporting procedures  Adapted from PMBOK 5th Edition

8.3 Control Quality Tools and techniques to Control Quality Statistical Sampling Pareto Diagram Cause and Effect Diagram Histogram Inspection Flowcharts Scatter Diagram Approved Change Request Review Checksheets Control Charts Adapted from PMBOK 5th Edition

8.3 Control Quality Outputs of this process include – Quality Control Measurements Validated Changes Verified Deliverables Work Performance Information Change Requests Updates to Quality Management Plan and Process Improvement Plan Project document updates: e.g.: standards, agreements Organisational process assets updates: completed checklists lessons learned Initiation Planning Execution Close Monitor Control Adapted from PMBOK 5th Edition