PERFORMANCE MANAGEMENT FOR NNIP PARTNERS TOM KINGSLEY, JAKE COWAN, STEVE SPIKER, REBECCA LEE OCTOBER 24, 2014 DENVER NNIP PARTNERS MEETING

PERFORMANCE MANAGEMENT AND INFLUENCE The measure of our success Influence on outcomes (not end stage outcomes directly) How do we know we are making a difference? To enhance influence Strategy is the first step Variety of approaches within NNIP

PERFORMANCE MANAGEMENT AND INFLUENCE (Continued) But performance management also key Regular & direct monitoring of influence How well is a program working in the short term? (Not evaluation) Role of the Guidebook Inventory of approaches/techniques Prompt thinking about options

WHY PERFORMANCE MANAGEMENT? Generates stories, content for describing why the work is important Enables decision making by showing what’s working, what needs to change Creates shared understanding internally and externally

OUTCOMES THAT GENERATE INFLUENCE Information reaches intended users Users pay attention Users change mind-set Users take action

INFLUENCE OUTCOMES & NNIP FUNCTIONS Information Reaches Users Users Pay Attention Users Change Mindset Users Take Action Assemble, transform and disseminate data X   Apply data to achieve impact Use data to strengthen civic capacity and governance

MEASUREMENT TECHNIQUES Web Site Analysis Content Analysis User Feedback Survey User or Focus Groups Case Studies

GETTING STARTED Commit and set goals for performance management Involve staff Start Incrementally strategically, connected to priorities in the middle, performance management does not need to be linear

IMPLEMENT BASIC PERFORMANCE MANAGEMENT PROCESS Collect Measure Report Review Apply

BARRIERS TO STARTING Can’t do it all, so don’t do anything Value of and uses for performance management are unclear There’s always something more important

CULTURE OF PERFORMANCE MANAGEMENT IN PRACTICE Regular review meetings (quarterly? monthly?) Funders, board members engage with performance management data Performance management data is used to adjust strategies Segway to Steve and to Rebecca on Performance Management in Practice Locally