Optimism and Resiliency Developing Positive Expectancy at Work and at Home Presented by Training Evolution, Inc.

What is Your Definition of Resiliency?

Take Advantage of Change Tension Transformation Obsolescence Complacence Awareness This matrix is a good self-assessment tool. Awareness + Ability = Changeability. If I have high awareness that change is occurring, but low ability to do something about it, I will experience tension. I am uncomfortable. If I have low awareness that change is occurring and low ability – I am perfectly comfortable, and I am becoming obsolete! If I have low awareness that things are changing, but I have high abilities, I may become complacent. I am trying to play a new game with old rules. I don’t understand the game has changed. Only when I have high awareness – a keen sense for change and high ability – constantly upgrading my skills to meet the challenges will I be transformed. Ability

The Open-Loop System Open-Loop Systems Closed-Loop Systems Open-loop systems rely on external sources to regulate and manage themselves. Light switch TV remote Volume on stereo Water faucet Closed-loop systems rely on automatic, internal controls operating on feedback. Thermostat Toaster setting Refrigerator Oven temperature setting

What did your best boss do? How did you feel? How do people behave when they feel that way? What did your best boss do?

What Did your worst boss do? How do people behave when they feel that way? This slide has the timing built in. No need to click through. How did you feel?

Patterns of Thought Beliefs Actions Results

Break These Thinking Habits Self-Limiting Beliefs Catastrophes, Chains and Snowballs Learned Helplessness

Explanation Styles Duration How long will this last? Orientation Which direction are you facing? Responsibility What is your goal? Scope How “big” is it?

Duration How long will this last? Permanent “It has always been this way.” “I’ll never get through this .” Temporary “This too shall pass.” “I will be so relieved when we get through this.”

Orientation Where is your focus? Solutions Oriented Problem Oriented Past A focus on what happened. Future A focus on what happens next. Solutions Oriented Problem Oriented

Blame (internalized or externalized) Responsibility Fixing the problem or the blame? Blame (internalized or externalized) “This is all your fault!” “This is all my fault!” Empowering Solutions “How can we solve this problem?” “Here’s what I can do.”

Scope How much is impacted? Universal “Everything is ruined.” “Nothing is working.” Isolated “This is ruined.” “This isn’t working.”

3 influencing Factors Confidence Community Control

Ask Better Questions! The questions you ask determine the course. When is that department going to get it’s act together? Why is this happening to me? Why can’t they get this right?

Release Your Resilience