Managerial Support Systems Describe the concepts of management, decision making,and computerized support for decision making. Describe multidimensional data analysis and data mining. Describe digital dashboards Describe data visualization, and explain geographical information systems and virtual reality Describe artificial intelligence (AI). Define an expert system and identify its components. Describe natural language processing, natural language generation, and neural networks
Managers and Decision Making Interpersonal roles: figurehead, leader, liaison Informational roles: monitor, disseminator, spokesperson, analyzer Decisional roles: entrepreneur, disturbance handler, resource allocator, negotiator
Why Managers Need IT Support The number of alternatives Typically, decisions must be made under time pressure conduct a sophisticated analysis access remote information rapidly
What Information Technologies Are Available to Support Managers? A Framework for Computerized Decision Analysis Problem Structure
The Nature of Decisions Operational control Management control Strategic planning The Decision Matrix Computer Support for Structured Decisions
Managerial Support Systems Business Intelligence, Multidimensional Data Analysis, Data Mining, and Decision Support Systems
Business Intelligence, Multidimensional Data Analysis, Data Mining Retailing and sales Banking Manufacturing and production Insurance Policework Health care Marketing
Managerial Support Systems Sensitivity Analysis What-If Analysis Goal-Seeking Analysis Group Decision Support Systems Organizational Decision Support System
Digital Dashboards
performance dashboard
Management Cockpit
Data Visualization Technologies Geographic Information Systems Virtual Reality
Intelligent Systems Expert Systems Knowledge acquisition Knowledge representation Knowledge inferencing Knowledge transfer
Managerial Support Systems Applications, Benefits, and Limitations of Expert Systems Natural Language Processing and Voice Technologies Natural Language Understanding Natural Language Generation
Neural Networks Fuzzy Logic
Structure and process