The First Steps To A Knowledge Management Database Canadian Bearings The First Steps To A Knowledge Management Database

Intention Knowledge Working Towards A Centralized Management System Utilize & Bridge Existing Disparate Databases Integrate A Document Tracking System Create A Single Point Of Reference For Internal Data Integrate External Information External Information ation

Knowledge Management Application Concept Info Request Customer Service Purchasing Human Resources Support Document Versions Managers Report Knowledge Management Application Cost Savings Database Costing & Payroll Database Finance Database Inventory Database HR Database Document Repository

Background Where are we now? Separate Databases Across Multiple Dept’s? - No Central Information Repository? - No Version Control For Document Tracking? - No Broad Availability Of Information For All Dept’s? A Need To Clearly Map & Automate Internal Processes? A Need For Detailed Progress Tracking & Reports Without Chasing After Staff? A Need For More Detailed Performance Metrics? A Need For Global Tracking Across Departments?

Getting Our Ducks In Order Direction Getting Our Ducks In Order Define Scope Of The Project Document The Requirements Asses The Technical Constraints Of The Current Systems Evaluate The Current Commercial Solutions Available Determine Various Cost Based Options

Moving Forward Work Request ? Process Tracking Web Form Email Notification Web Form Email Notification ? Email Notification Web Form Email Notification Web Form Secure Web Form Email Notification Email Notification Web Form External Vendor Process Tracking

Questions? Q & A ...