Improvement Need Interventions Data to Collect Acknowledgements Launching a Lactation Clinic: Improving Patient Lactation Support Iana Johnson, MSN, RN Improvement Need Breast milk provides newborns with the best start in life. It is produced in response to the infant’s nutritional needs and it contains immunological and anti-inflammatory components, which protect both the mother and baby against many illnesses. Compared to infants who receive other types of nutrition, breastfed babies have less - Office visits - Days of hospitalization - Prescriptions In 2008, 74.6% of the babies born began breastfeeding, but only 23.4% of the infants continued breastfeeding for the recommended 12 month period (CDC, 2016). In response to such statistics and as a way to improve patient satisfaction, the Postpartum unit is expanding its lactation services provided to the inpatient and outpatient communities. Specific Aim Statement: With the opening of the Lactation Clinic in November 2016, the support for breastfeeding mothers will increase. There will be 90% patient participation, ensuring their satisfaction. As a result, breastfeeding rates will be increased to 80% during the first 6-12 months after delivery. This will be measured by utilizing a patient survey provided at the Lactation Clinic. Methodology Goal: To provide breastfeeding mothers with additional lactation support after they leave the unit and in the community. So, What Could Go Wrong? A Failure Modes and Effects Analysis (FMEA) Lack of use – Risk Priority Number 50 Streamlining – Risk Priority Number 20 Interventions New pamphlets - Advertise new service - Enhance breastfeeding patient education Attempts to connect with other similar facilities have been unsuccessful. Conclusions Patient survey has revealed that the majority of breastfeeding mothers are interested in visiting the Lactation Clinic. Sustainability  CNL’s action plan put in place  Lactation Clinic champion Data to Collect Patient survey results following discharge from the facility and after using the Lactation Clinic Consider patient satisfaction rates (HCHAPS scores) following the initiation of the clinic Acknowledgements Professor M. Seed and the entire USF faculty Clinical setting mentors