Asper School of Business - MBA Program 6150 Management of Information Systems & Technology April-June 2007 Instructor: Bob Travica Class 10 Summary Updated June 2007 6150 Management of Information Systems and Technology

6150 Management of Information Systems and Technology Organizational Structure Culture Business Process Politics Individual Organization Members Teams IS Management DATA INFORMATION KNOWLEDGE IS Performance IS Adoption IS Development IS Use IS Evaluation Problems Organizational… Goals … Issues… IT 9 7,8 P P 3 2,6 4 6 P 5 2,3 P P 6150 Management of Information Systems and Technology P = Frequently addressed topic. Numbers signify classes.

Types of Information systems studied Communication (email, bulletin boards, SMS, video conferencing) Group Support (decision, workflow, shared info repositories, etc.) Decision Making (TPS, Reporting Systems, DSS, ESS) Data & information management (databases, ERP, portals, e-documents) Knowledge management (Data Warehouse/Mining, Expert System, Case- Based System, CAD) E-commerce (Websites, e-exchanges, EDI) Sum: ~20 6150 Management of Information Systems and Technology

6150 Management of Information Systems and Technology Methods used Lecturing Team presentation of cases Class discussion Class exercises (debate, team brainstorming, itemized answer) 6150 Management of Information Systems and Technology

6150 Management of Information Systems and Technology Information sources Textbook Ivey Cases Other readings Professional experience 6150 Management of Information Systems and Technology

Knowledge Goals Accomplishment Definitions Being able to define key concept in own words. Yes Taxonomies Memorizing categories of ISes; determining IS category. Theory Understanding theories, theoretical models and frameworks. Cause-effect relationships. A bit Practice Descriptions Memorizing stories (cases) illustrating ups and downs of IS. Experience Linking to professional experience. Analysis Being able to differentiate between parts of IS in problem finding. Identifying issues in the IS—organization relationship. (Term paper) Procedures (How-to-do) Knowing how to use theory and practice descriptions to analyze an IS-related situation. Some-what Synthesizing Being able use definitions, taxonomies, descriptions and analytical skill to create an argument related to IS. (Paper, Exam) 6150 Management of Information Systems and Technology

6150 Management of Information Systems and Technology Key Messages There are many ISes that can help organizations accomplish operational and strategic goals. The same type may serve different purposes. Relationship between ISes and organization is complex, not “plug-and-play.” Keep IT hype (“silver-bullet”) at bay. IS/IT management is about understanding both organization and IT/IS and then trying to identify optimal fit. Think task, process, information needs, goals first – then IT/IS. 6150 Management of Information Systems and Technology

6150 Management of Information Systems and Technology Key Messages (Cont’d) Think of trade-offs and of whole picture. Business people: Engage technologists in dialogue – learn and educate… Technologists: Engage business people in dialogue – learn and educate… … Knowledge & ignorance is on both sides. 6150 Management of Information Systems and Technology

6150 Management of Information Systems and Technology The End 6150 Management of Information Systems and Technology