Information Technology Service Availability Metrics

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Presentation transcript:

Information Technology Service Availability Metrics January 2008

Performance Metrics - Summary Wholesale batch processing issues Wholesale batch processing performance in December continued to be impacted by events in November that caused delays in the batch schedule: Database statistics refresh failed due to a software bug, causing a delay in the batch processing schedule and requiring several days to catch up Failed data backup jobs on two occasions caused significant delays Batch processing was on schedule as of December 23 Changes in infrastructure were implemented on January 5, 2008, to improve ongoing batch performance 2 Public – Item 6c

2007 Net Service Availability * * See slide 2 for explanation of events 3 Public – Item 6c

December 2007 Net Service Availability * * See slide 2 for explanation of events 4 Public – Item 6c

Retail Transaction Processing Availability Summary 5 Public – Item 6c

TML Availability Summary 6 Public – Item 6c

MarkeTrak Availability Summary 7 Public – Item 6c