Effective Communication

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Presentation transcript:

Effective Communication

Styles of Communication * Use the following checklist to see how you communicate

Styles of Communication Aggressive- Use of words or actions that are disrespectful towards others Passive- When someone holds back ideas, feelings, and decisions; they make excuses for their behavior Assertive- The honest expression of feelings, ideas, and decisions without feeling worried or threatened.

Effective Communication Identify ways to express emotions by sharing thoughts with another person “I” messages: a statement focusing on specific behavior, how it affects the person and how they feel “You” messages: a statement that blames another person for doing something Nonverbal communication: use of actions to express emotions or thoughts (rolling eyes, crossing arms)

Communication Errors Mind Reading- assuming one’s thoughts or feelings Avoiding Communication Labeling- using names to verbally attack or threaten Alienating Messages- criticism, put-downs, or aggressive communication

Effective Communication Which of the styles is the best way to communicate? ASSERTIVE! Why? Greater chance of getting what you want You avoid a conflict or fight Maintain healthy relationships

Communication Clips http://www.youtube.com/watch?v=nhe0KSGo Ugc http://www.youtube.com/watch?v=QTtqtXpw 68Q http://www.youtube.com/watch?v=kjF4rKCR 81o http://www.youtube.com/watch?v=YbVhN5V By-k

“I” Statements Name the feeling you have. “I feel ___________ Name the behavior that bothers you. *”when_______ Tell what the consequences of the behavior are. *”because__________ Say what you want to happen instead. *”and I would like__________.”