Listening Skills for the Hard of Hearing Did You Hear What I Said Listening Skills for the Hard of Hearing

Let’s Take a Listen Assessing Your Skills as a Listener Why Don’t We Listen? Levels of Listening The Formula Active Listening

How Good of a Listener Are You?

Why Don’t We Listen? Takes effort. Competition for attention. We think we already know what someone is going to say. Speed Gap We don’t know how.

Four Levels of Listening The Non-Listener The Marginal Listener The Technical Listener The Active Listener

How do we know when someone is not Listening? Eye Contact Facial Expressions Posture Movement Placement Tone

Facts/Content + Emotion = MEANING

Attending vs Pretending Capture the whole message. Gauge the whole flow. Demonstrate Respect.

Adding Concentration to the Mix Eliminate distractions. Take notes. Visualize the message. Speak up when you are slipping, Ask questions.

Active Listening From the Speaker’s Perspective Door Openers Echoing Probing Checking the subject Verify Your Understanding Reflecting the Feelings Capturing the Content Reflective Paraphrasing Relating when it counts.

Make Presentation much more fun Thank you Make Presentation much more fun