Rod Rivers, Lead for Online Services Online Access to Services, Information and Support Advice and Referral Centre (ARC) OASIS Web Site Project Rod Rivers, Lead for Online Services

Going Live Advice and Referral Centre (ARC) The new CPFT web site Goes live on 30th August 2012 Initially for GPs / referrers in Peterborough area  The new CPFT web site Also goes live on 30th August 2012 Anybody with access to the internet  ARC staff will use site in support of their activities

The Web Site Purpose Design principles and users The services directories Other features Coming soon

Purpose Replace current CPFT site Shift from corporate to service provision ‘Demand management’!

The Home Page

Design principles User centred design Up-to-date look and feel Up-to-date and ‘simpler’ interface to CPFT Integration of content from many services Much easier to find relevant content Can be personalised and configured

The Home Page

The Home Page

The Home Page

The Home Page

Users Corporate stakeholders People in need of help and support Carers Professionals ARC staff

‘Demand Management’ The ‘Markets’ The Goals Enhancing wellbeing Self-help Primary care Secondary care The Goals Preventing progression Reducing barriers Recovery

Target user groups – Progression and Recovery No mental health problems Mild to moderate problems Primary Care (GPs, IAPTs) Secondary Care

Services Directories Online services - primarily offered online via the internet. In most cases these services do not have a physical address that you can visit in person. Online services are useful for self help, especially if you prefer to explore these web sites at home or anonymously. Local and National 3rd party services mainly voluntary organisations, charities, self-help groups and social enterprises. Most have a physical address and most also have web sites that describe their organisations. Local and national services are useful for support and if you are happy to visit these services in person or phone / write to them. CPFT services NHS services that provide professional help to people with specific mental health problems that cannot easily be addressed by self-help alone.

www.cpft.nhs.uk/services will provide a single point of access to information: About ~70 CPFT services About ~130 third party mental health related services including: 70 online services 60 local and national charities, voluntary organizations and social enterprises

Other features More sections – Find help, carers, professional Multi-media Further/ related information Calendar 2nd level menus in blue

Coming Soon Personalisation ARC configuration Service reviews Forums User content