Leadership One Last Time Spring, 2000

Making Managers Into Leaders Obstacles that hold organizations back Resistance to change Fear & eroding trust People stuck in “the way they have always done it.” Low morale, poor attitude, low motivation. People on the “blame train.” Lack of commitment & ownership

Building the Bridge: Manager to Leader Create a buy-in for change Change is the only certainty we have. We must master the art of change. Drive out fear & build trust Create work environments that promote trust & open & honest communication. Trust is an essential ingredient to a healthy organization.

Lift the attitudes of your people Attitudes can be changed but it requires mindset shifts for some people. Support the choice for self responsibility You must get people to take responsibility for themselves. Instead of blaming everyone & everything for what goes wrong. They can take responsibility & use each set back as an opportunity for advancement.

Unleash people’s energy, creativity, & spirit Promote positive attitudes and effective communication channels. Get back to the basics. Care about people. Make satisfaction & fulfillment the rule. Instill continuous improvement as a way of life. Take care of the people issues. Help people make a shift toward continuous improvement.

E3: Leadership Lessons Envisioning: Create a picture of the future – a vision or common goal which people can buy into. Energizing: The generation of energy which serves to motivate your people. Enabling: Helping people act in the fact of challenge and obstacles.

Envisioning Articulate a Compelling Vision Establish High Expectations Set the Direction Establish High Expectations Encourage Excellence Model Consistent Behaviors Walk the Talk

Energizing Demonstrate Personal Excitement Express Personal Confidence Enthusiasm is Contagious Express Personal Confidence Confidence Inspires Seek, Find, & Use Success Celebrate and leverage successes Use success to celebrate progress toward the vision or goal.

Enabling Expressing Personal Support Empathizing Back People Up Empathizing Understand & take into consideration other people’s feelings. Express Confidence in People Believe in them and they will succeed.

Common Traits of Leaders The Art Leadership is an art It is a process & a constant effort The Traits Traits are our general orientation towards people and things. They lead us to display consistent behavior across different situations. Traits are very strong preferences.

There are certain personality traits that promote outstanding leadership. Integrity Honesty is essential to leadership Professional Competence A grasp of what makes the organization work well Intelligence The ability to make decisions based on good information Energy and Drive Outstanding leaders drive themselves & their followers to achieve extraordinary results.

More Traits Self-Confidence Emotional Stability Confident leaders remain calm under pressure and never give up. Emotional Stability Ability to remain calm, confident, & predictable during a crisis. A Strong Desire to Lead They accrue & use power to build up the organization and the people

Leadership Principles Be morally courageous Know your people Keep your people informed Avoid developing cliques Be loyal Set a positive example

Leading Conversations The heart of leadership is everyday communication. Leadership happens in & around dozens of conversations, long & short, that occur throughout the day. One time vision statements are not effective. Leaders must reinforce & reshape their vision & strategy daily.

Leadership is About Hope Leadership is about action & meaning. Leading conversations spur action & give meaning & purpose to people & events. Leading conversations focus people on important activities. Killers of leading conversations are cynicism, blame, & inaction.

Cause & Effect Leading conversations guide action & allow people to see how their actions impact success. They allow people to take appropriate action to meet the challenges of the situation, or deal with an unusual circumstance or opportunity. People can see how things work & convey shared meanings & values.

Generativity Generativity is a way of thinking & being which embraces creativity & change as a way of life. This alters the nature of leadership, development, management, communication & results for organizations, Allowing them to fulfill visions that would previously seemed impossible.

Generativity con’t Generativity is an on-going process of creating, implementing & measuring outcomes. It embraces everything that has worked in the past & allows leaders to step into the future. It allows for unprecedented breakthroughs, & develops competencies required to implement that future.

One Size Fits One Building relationships one employee at a time. Commitment Core Values Sharing a Sense of Reality Every Person has a Meaningful Role Building cooperation & collaboration Developing an optimistic, caring, & supportive environment