Role of Account Management at ERCOT Market Education Market Engagement and Readiness (MER) Training Update TPTF Meeting April 25th, 2007 Role of Account Management at ERCOT

Timelines for course delivery Course timeline review Goals Alignment with program schedule Example: Network Model Management – Deliver course before the start of NOMCR use in early 2008 Address training resource constraints (Limit parallel development) Limit parallel development to what is required Use course developers at trainers Make more efficient use of ERCOT SMEs and TPTF sub-group for course reviews Address timing of related courses (pre-requisites) Example: Deliver Basic Training Program before NOIE QSE Operations

Timelines for course delivery Length Delivery Date ERCOT Nodal 101: The Basics 1 - Day Done Economics of LMP Transition to Nodal Markets (Web-Based Training) N/A May - 07 Load Serving Entity 201 1 ½ Days Jun-07 Basic Training Program 5 - Days Jul-07 NOIE QSE Operations 1 – Day Aug-07 Generation 101 2 - Days Oct-07 CRRs, PCRRs and Supply Hedging 1 - Days Market Settlements 301 2 – Days Nov-07 Network Model Management

Timelines for course delivery – cont’d Length Delivery Date Transmission 101 2 ½ – Days Feb-08 Generation 201 1 - Day ERCOT 101 for Wind Generation Mar-08 Generation 301 Market Information Systems

Current Training Development Course Length Training Sub-Group Review Beta Class Room Training Web-Based Training Due Date Status ERCOT Nodal 101: The Basics 1 - Day Done Feb-07 Economics of LMP N/A Transition To Nodal Markets May-07 80% Load Serving Entity 201 2 - Days June-07 Jul-07 0% Basic Training Program 5 - Days June – 07 July – 07 Aug-07 NOIE QSE Operations June - 07 Aug – 07 20%

Training Delivery - Update Course Delivery No. of sessions Attendees Tests (Passed) MP ERCOT Total ERCOT Nodal 101: The Basics Instructor Led 32 822 153* 975 631 / 674 121 / 125 752/799 94% Web N/A 91 119 210 ERCOT Nodal 101: Exam Only 83/90 49/51 132/141 Economics of LMP 8 174 30 204 *ERCOT only sessions of Nodal 101 scheduled for April and May (expect more than 100 attendees)

Training Delivery – Upcoming Course Schedule ERCOT Nodal 101: The Basics Date Location Enrollments April 27, 2007 ERCOT Austin (Austin) 28/50 May 9, 2007 ERCOT Taylor (Taylor) 30/30 May 14, 2007 23/50 May 22, 2007 Reliant Energy (Houston) 47/50 May 23, 2007 19/50 June 19, 2007 Garland (Dallas) 8/60 June 20, 2007 6/60 July 9, 2007 Suez Energy (Houston) 28/75 July 10, 2007 27/75 August 14, 2007 NRG Energy (Houston) 2/48 August 15, 2007 3/50 The Economics of LMP May 10, 2007 45/45 May 11, 2007 30/45 May 16, 2007 Stream Energy (Dallas) 40/45 May 17, 2007 2/45 May 25, 2007 50/50

Training Attendee Counts Question: How many Market Participants should ERCOT expect to train? Survey sent to Accountable Executives Response rate is very low ( approx 20% ) 18 QSEs (Out of approx. 100 total) 18 LSEs ( out of approx. 120 total) 9 TSPs (out of approx. 18) 6 Resource Entities More accurate attendee counts Required for readiness reporting Assures ERCOT can plan adequately for training delivery Frequency, Location, Facilities We have work to do!! ERCOT will send a follow up notice ERCOT Account Managers will call Accountable Executives What else can we do?

Training Attendee Counts

ERCOT Nodal Market Transition Questions Questions ?? Market Training ERCOT Nodal Market Transition