Scalable IT Strategy for Accessibility 6/3/2018 4:22 PM BRK1006 Scalable IT Strategy for Accessibility Clint Covington, Microsoft Allen Hoffman, Department of Homeland Security Robert Baker, Department of Homeland Security © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Over 1 billion people have disabilities. 6/3/2018 4:22 PM Over 1 billion people have disabilities. © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

People with Disabilities in the U.S. 6/3/2018 4:22 PM People with Disabilities in the U.S. -$9,156 lower median salary 1 per 5 citizens 41% more likely to be unemployed Source: United States Census Bureau’s Americans with Disabilities 2010 Report © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft mission Empower every person and every organization on the planet to achieve more

We need to do better 6/3/2018 4:22 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Established a process to get compliant 6/3/2018 4:22 PM Established a process to get compliant 250+ teams Fixed thousands of bugs Build new inclusive designed features Published 100+ conformance documents Changed the culture across our engineering organization © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 6/3/2018 4:22 PM Office 365 products the most compliant and usable versions of our products we have ever shipped. © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Accessibility Playbook Culture change and new expectations Scorecard and executive reviews Accessibility and inclusive design training Conformance testing Expert consultation Feedback from people with disabilities Built internal communities that exchange best practices Microsoft Accessibility Playbook

Culture change Connect it to your business How it impacts people 6/3/2018 4:22 PM Culture change Connect it to your business How it impacts people Get out of the office Partner with employee resource groups Top down, bottoms up Reset expectations for what it means to be accessible © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/3/2018 4:22 PM Compliant and Usable Usable = for a typical context of use can the user complete the scenarios with efficiency and satisfaction. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scorecard and Executive Reviews Goals Metrics Meet compliance requirements (accurate and transparent conformance docs) Ensure teams triage and fix compliance issues in a reasonable timeframe Reduce the number of high priority exceptions Differentiate and raise visibility of high priority accessibility bugs Encourage continuous improvement for usability issues that impact efficiency and satisfaction Engrain accessibility into the engineering culture and workflow Bugs less than 60 days Bugs older than 60 days High priority exceptions Common tasks (count, % passing, # failing) PM Owner

Inclusive Design Principles (Toolkit) 6/3/2018 4:22 PM Recognize exclusion Recognize Learn from diversity Learn Solve for one, extend to many Solve Inclusive Design Principles (Toolkit) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Consultation Services Goals Provide relief to accessibility experts that are stretched thin Provide help solving challenging technical issues Grow expertise inside the division—teach people to fish Execution plan Office hours with experts Email design and technical implementation inquiries to [alias]. Expect a response in 24 hours. Design meetings available on request. Users of the service summarize conversations and send it to the above alias. Conversation summaries rolled into FAQ documentation. Consultation Services

6/3/2018 4:22 PM Trust but verify © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Usability feedback Internal employees 6/3/2018 4:22 PM Usability feedback Internal employees People with disabilities AT testing (ongoing) Formal usability studies (as needed) Support channels (DAD and EDAD) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

We are the government, and we are here to help you

Federal agencies are required to comply with the Section 508 Standards

Is it accessible? How can we tell?

Are tools the answer?

Accessibility Testing requires training, discipline, and knowledge This Photo by Unknown Author is licensed under CC BY-NC-SA

We need comprehensive test process Code based Clearly Defined Steps Repeatable Scalable Teachable Broad Test Coverage We need comprehensive test process

Trusted Tester Program START FY18 6/3/2018 4:22 PM Trusted Tester Program © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

DHS Trusted Tester Training

Who is the trusted tester methodology designed for?

Collaborating with the federal government

Working together to make it easier to access and use Microsoft products

The Bottom Line

Microsoft’s experience using trusted tester Scale acceleration Increased bug quality Marketing resource

Trusted Tester accelerates deployments “US Section 508 Coordinators may see Windows 10 and Office 365 deployed faster than they expect.” — US Department of Homeland Security (blog post) “I don’t think we need to retest on Microsoft Products given the way you are developing your conformance statements.” — Scotiabank Accessibility Expert

Resources Trusted Tester program Link to www.dhs.gov/accessibility or TTP page Link to www.dhs.gov/accessibility or training page AED ACOP Resources

IT Accessibility Sessions at Microsoft Ignite 2017 Discover easy ways to make official content more accessible 9/25 1:15-1:35 pm and 9/28 2:50-3:10 pm  Learn strategies to make your IT applications more accessible 9/26 12:45-1:30 pm Session THR1004 Session BRK1006 Ensure productivity for people with disabilities with Office 365 9/27 9-10:15am Learn how to make SharePoint accessible and inclusive 9/27 4:30-5:15 pm Session BRK1010 Session BRK2241

Please evaluate this session Tech Ready 15 6/3/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/3/2018 4:22 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.