Transportation Professionals Advisory Committee Meeting Operations Update Transportation Professionals Advisory Committee Meeting October 12, 2017

Performance Report Card Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 89.6% 91.0% Late 4 < 0.10% 0.13% 0.09% Average Hold Time < 120 sec 76 80 Calls On Hold Over 5 Min < 5% 3.4% 4.2% *Preventable Collisions Per 100,000 Miles < 0.50 0.89 0.70 *Sep 2017 data is not final

Antelope Valley Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 88.4% 90.1% Late 4 < 0.10% 0.06% 0.03% Average Hold Time < 120 sec 102 Calls On Hold Over 5 Min < 5% 3.9% 3.4%

Eastern Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 89.5% 91.5% Late 4 < 0.10% 0.11% 0.10% Average Hold Time < 120 sec 65 66 Calls On Hold Over 5 Min < 5% 3.9% 4.8%

Northern Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 91.2% 91.5% Late 4 < 0.10% 0.23% 0.12% Average Hold Time < 120 sec 85 92 Calls On Hold Over 5 Min < 5% 3.0% 3.9%

Santa Clarita Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 95.8% Late 4 < 0.10% 0.06% 0.05% Average Hold Time < 120 sec 47 49 Calls On Hold Over 5 Min < 5% 1.9% 2.1%

Southern Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 88.9% 90.1% Late 4 < 0.10% 0.12% 0.09% Average Hold Time < 120 sec 84 91 Calls On Hold Over 5 Min < 5% 2.6% 3.7%

West Central Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 89.1% 91.1% Late 4 < 0.10% 0.13% 0.08% Average Hold Time < 120 sec 67 65 Calls On Hold Over 5 Min < 5% 4.4% 4.9%

Highlights September highlights:   3 staff attended the Southern California Advocacy Network’s Emergency Management Summit Safety Steering Committee – focused on wheelchair securement Cyber Security Workshop Emergency Management training for staff Southern Region Taxi Maintenance Audit

Highlights September highlights: Presentation at the State Council on Developmental Disabilities, Los Angeles Office Southern California Advocacy Network’s Emergency Management Summit Cyber Security Workshop Emergency Management training Southern Region Taxi Maintenance Audit Safety Focus: Wheelchair Securement Notable staff community outreach efforts from staff included a presentation at the State Council on Developmental Disabilities, Los Angeles Office and participation in the Southern California Advocacy Network’s Emergency Management Summit. Notable trainings included the Cyber Security Training at Access and the Essential Emergency Operations Center Action Planning training at the city of Long Beach EOC. Staff also completed the Taxi Maintenance Audit at our largest contractor in the Southern Region, Global Paratransit. The audit included a 100% check of 644 taxis vehicle files. Lastly, Wheelchair Securement was the safety focus of the month and was discussed at our monthly Safety Steering Committee Meeting that is attended by all the contractors.