Work Orders & Facilities Management RPS Pro-staff Training 2014 Work Orders & Facilities Management By: Ken Goyen, Steve Marcotte, & Ricky Boggs

Building A Winning Team! RPS Pro-staff Training 2014 Champions by Design: Building A Winning Team!

RPS Pro-staff Training 2014 The Role and Scope of Facilities Management at UGA Working with YOUR Building Service and Maintenance Staff Reporting Facility Damages The Housing Work Order System YOUR Responsibility for Addressing Basic Facility Issues After Hours Maintenance Response System Topics of Discussion

Facilities Management at UGA RPS Pro-staff Training 2014 Facilities Management at UGA University Housing FMD- Facilities Management Division Outside Contractors

University Housing Facilities Management.1 Director of Facilities Tom Battenhouse tbatten@uga.edu Phone: 706-542-8982 Fax: 706-542-8595 Office Location: Russell Hall Assistant Director of Capital Projects and Code Compliance Matthew Deason mdeason@uga.edu Phone: 706-542-7064 Fax: 706-542-8402 Office Location: Family and Graduate Housing Office

University Housing Facilities Management.2 Assistant Director for Building Services Steve Marcotte smarcott@uga.edu Phone: 706-542-8295 Fax: 706-542-8595 Office Location: Russell Hall Also today’s presenters! Assistant Director of Facilities Maintenance Ken Goyen kgoyen@uga.edu Phone: 706-542-8406 Fax: 706-542-8402 Office Location: Family and Graduate Housing Office

YOUR Building Service & Maintenance Staff RPS Pro-staff Training 2014 YOUR Building Service & Maintenance Staff Maintenance Supervisors: Brumby, Russell, & Creswell- Tim Carithers 706-542-6570 tcarithe@uga.edu Hill community, Myers community, Reed community (minus 1516)- Steve Smith 706-542-7251 stsmith@uga.edu ECV and 1516- Sammy Cofer 706-542-2951 jscofer@uga.edu FGH & HSC- Jamie Wilkes 706-542-8407 Work control, Key shop, Second shift STW & Warehouse- Billy Galt 706-542-7990 jbwilkes@uga.edu

YOUR Building Service & Maintenance Staff RPS Pro-staff Training 2014 YOUR Building Service & Maintenance Staff Building Service Supervisors: Brumby- LaToya Bradford 706-542-8360 lmbrad@uga.edu Brown & Creswell- James Anderson 706-542-8290 jtanders@uga.edu ECV & 1516- Amelia Longnecker 706-542-8780 alongen@uga.edu Hill- Mary Sutton 706-542-8332 mms@uga.edu Myers- Donnie Brooks 706-542-9391 ddbrooks@uga.edu Reed & Greek Park- Veronica Monroy 706-542-7764 vern22@uga.edu Russell- Sue Coleman 706-542-8337 secolema@uga.edu

Reporting Facility Damages RPS Pro-staff Training 2014 Reporting Facility Damages Notice or become aware of issue Put eyes on issue Put in work order or call out staff to assist Follow up!

Housing Work Order System RPS Pro-staff Training 2014 Housing Work Order System System is AiM and is located at http://housing.fmd.uga.edu/fmax/login Anyone can have a desk top app- send request to Josh at 706-542-4635. Queries can be customized to fit your needs. Customer service entry- https://apps.itos.uga.edu/housingworkrequest/ (preferred) Phone- 706-542-3999 (urgent matters) Radio- channel B with call sign “work order 1” 1. To decide what queries you want, think about the questions you might have or be asked. 2. Even though you might learn and use the radio to communicate directly with maintenance staff, we prefer to have you make request for work though the work order office so we document every event.

Addressing Basic Facility Issues.1 RPS Pro-staff Training 2014 Addressing Basic Facility Issues.1 Building Services Responsibilities General Area Cleaning Hallways Bathrooms Suite Bathrooms Studies/Lounges Laundries Student Kitchens Trash Removal Student Room Furniture Pest Control – Liaison with vendor 1. Pest control work orders are first routed to the building service supervisor, then to the vendor after building services has assessed the circumstances.

Addressing Basic Facility Issues.2 RPS Pro-staff Training 2014 Addressing Basic Facility Issues.2 Furnishings Furniture Purchasing Selection Financial Floor Coverings Training with Building Services Tour of building(s) Equipment review and/or training Regular meetings & communication After Hours When to call Who to call What to do until assistance arrives

After Hours Maintenance Response System RPS Pro-staff Training 2014 After Hours Maintenance Response System Residence Halls: a. Second Shift STW- Monday-Friday till 10PM (radio call sign is “second shift” or 706-542-8275) b. On-Call STW after 10pm, weekends, and holidays- 706-202-9672 FGH & HSC: On-call STW after 4:30pm Monday-Friday, weekends, and holidays- 706-202-9673 FMD on-call through UGAPD at 706-542-2200 Before a call is made to the after hour staff, someone should be on the scene of the issue to give a first hand account of the conditions. A dialogue should take place to determine what steps need to be taken after hours. On-call staff are paid for a minimum of 4 hours when they return to campus.

RPS Pro-staff Training 2014 Helpful Quick Links: https://apps.itos.uga.edu/housingworkrequest/ -Submit a work order https://housing.uga.edu/housing-staff/facilities -Facilities staff contact https://housing.uga.edu/staff/documents/policies/facilities -Facilities policies https://www.fmd.uga.edu/ -UGA FMD Website This presentation also presented to you by… Ricky Boggs East Campus Village Family and Graduate Housing Area Coordinator prboggs@uga.edu Phone: 706-542-2041 Fax: 706-583-0634 Office Location: Rooker Hall