Jerry Grant Head of Asset Management Irish Water 25-6-2013 Building Irish Water Jerry Grant Head of Asset Management Irish Water 25-6-2013

Our Brand Values Responsibility Expertise Efficiency Integrity The values that are at the heart of the Irish Water brand Responsibility Stewardship, partnership, inclusion, safeguarding for the next generation Expertise Knowledge, quality, technical excellence, progressive, solutions-orientated Efficiency Responsive, fiscal responsibility, capital utilisation, customer service, delivering Integrity Transparent, accountable, honest, fair

Unions & Consultative Group We are all part of the Irish Water Industry – but central to building Irish Water is the role that 34 Local Authorities play in the context of environmental and economic regulation. 34 Local Authorities and BGE The Water Service Transition Office Unions & Consultative Group

We have to change how people think and act in relation to water… WATER CONSUMER Citizens need to understand that they are consumers “Water is free” “Water costs money” “We need to invest for the future” “Change is needed” IRISH CITIZEN IRISH WATER CUSTOMER Consumers need to appreciate that they are customers “I value water” “IW provides my water” “I am charged for water” “I pay my water bill”

To ensure that Irish Water can be a self funding entity we’ll need to develop two steams of investment IRISH WATER TODAY Change Attitudes & Behaviours Towards Water Effective Control of Assets & Operations REVENUE 1 2 CAPITAL INVESTMENT Customers Paying Bills Funding from the Markets A Self Funding Utility

Sustainable Water Services Framework Economic Environmental Social Balanced Approach Across the 3 Pillars of Sustainability Stakeholder & Customer Focus To inform process

Our Vision of the Future “We value water as a precious natural resource on which the quality of life depends” “Through responsible stewardship, efficient management and strong partnerships, Ireland has a world-class water infrastructure that ensures secure and sustainable water services, essential for our health, our communities, the economy and the environment.”