Event Technical Support And Media Production Andy Page August 23, 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More Information Q&A

Introductions Service owner: Andy Page Service manager: Alex Nemeth Other service delivery team members: David Kingsley Marshall Perryman Don Buttaccio Keith Sawyer Greg Bronson Distributed AV/IT support staff Service Desk Request Fulfillment Cornell Productions Time Warner Cable

Service Description Service name: Event Technical Support and Media productions Products: Event Technical Support Media Production The Event Technical Support and Media Production service provides on-site technical support, video streaming, broadcast connections, and video and audio production services for lectures, seminars, conferences, and university special events. The service supports distance learning and other intercampus collaborations with Weill Cornell Medicine; supports Bailey Hall and Weill Hall; and brokers advanced multi-camera and sound reinforcement production capabilities for major events. Available to: Faculty Staff Students Fee for Service – YES Service tier: Two

Value Proposition Value proposition Customer impact Key benefits The Event Technical Support and Media Production service provides value through cost savings, risk mitigation, problem resolution, and enhancement to the university’s teaching, research, and outreach missions Customer impact The user base is extensive and diverse. Events include music department student performances, distance learning courses, large enrollment courses, research seminars, major gift announcements, board of trustee meetings, commencement, convocation, the sesquicentennial, inauguration, and dignitary visits Key benefits Reduces risk of a failed event Ensure expensive meetings meet communication objectives Enhances quality and reach of communications Support is customized to events requirements Leverages deep connections with campus community and infrastructure Quick turnaround on recordings

Metrics FY16 Q4 FY 16 Q4 Metrics Total Number of Service Requests 190 Total number of Events Supported 181 Total number of Media Titles Produced 162 Availability 100% Changes (upgrades, patches, etc.) NA

Costs Cost to deliver the service: FY 16 Total Cost* $567,125 Hardware & Software $0 Labor Staff Support $419,068 Administrative Overhead $51,557 *Cost Recovery Bailey Hall Allocation (1.5 FTE) $163,188 Partial Cost Recovery $82,595 Unit Cost (80/20 effort split across products) $607/event $177/media title Fee for service: Yes Hourly Fee Package Rates for specific services

Rates Package Rates are based upon support type and time duration of event Each package has defined deliverables http://www.it.cornell.edu/services/av-event/fees.cfm#package Hourly Rate $73.00 per Hour Support for intercampus-collaborations with Weill Cornell Medicine at no charge

Package Rates Event Duration Video Recording Webcasting Webcasting w/Sound Reinforcement or AV Support Two hours and under $250 $550 $1,000 More than two hours and less than four hours $350 $650 $1,100 More than four hours and less than eight hours $450 $850 $1,350

Package Rates Event Duration Sound Reinforcement Web Conferencing Support Web Conferencing w/Sound Reinforcement or AV Support Two hours and under $700 $450 $900 More than two hours and less than four hours $800 $550 $1000 More than four hours and less than eight hours $950 $750 $1,250

Security What risks does use of the service mitigate? Reputational harm Lack of ADA accommodations at events How does the service mitigate risks? Ensure high profile events present Cornell well Provide accommodations for assistive listening or live captioning

More Information Service web page: http://www.it.cornell.edu/services/av-event/index.cfm Service level expectations: https://www.it.cornell.edu/services/sle.cfm Service catalog entry: https://catalog.it.cornell.edu/admin/28 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/event-technical-support

Questions?