Netiquette Minding Your Ps & Qs

is the social code for good etiquette. Netiquette is the social code for good etiquette. Network + Etiquette “is being considerate of other people in a way that supports a healthy ecosystem of conversation” Cite: http://www.alexandrasamuel.com/world/25-rules-of-social-media-netiquette

Netiquette Keep personal & business email separate! Please & Thank you How to address a person – Mr. Mrs. Dr. Tone in how things are said Emoticons – when appropriate – when NOT appropriate! Capital letters = shouting Lower case = mumbling Text abbreviations – chat lingo Keep personal & business email separate!

Golden Rule of Netiquette Do unto others on the internet as you would have done to you.

Trolls someone who posts inflammatory, extraneous, or off-topic messages in an online community; such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response DFTT: do not feed the trolls DFTT

Flaming Flaming, also known as bashing, is hostile and insulting interaction between Internet users. Flaming usually occurs in the social context

Behaviors Lurk before leap: listen to a chat or reading the archives before jumping in Scrolling the screen: posting a multi-line message for the sole purpose for filling the screen Scrolling in the Chat room: typing the same sentence/word/phrase over & over in the chat room Creep: follow people around on the Social Web like a lost puppy

Emoticons Emojis Emoticons are emotional graphics--visual ways to express the way you feel when words alone just aren't enough.

email Reply Reply All Forward CC BCC Do you know where the messages are stored? For how long? – cached? Who else sees the mail?

The Ten Core Rules of Netiquette Spell Check & Proof Do Not Use All Caps Tell the Truth in Your Online Profiles Be Yourself Do Not Flame Stay Away From Spam Be Conservative in Email You Send Do Not Send Email Late At Night Shop Secure Websites Use Discretion On The Net

Core Rules of Netiquette Remember the Human Adhere to the same standards of behavior online as in person Know where you are in Cyberspace Respect other people’s time and bandwidth Make yourself look good online Share expert knowledge Help keep flame wars under control Respect other people’s privacy Do not abuse you power Be forgiving of other people’s mistakes

For Mail Know the laws about the ownership of electronic mail which will vary from place to place. The cost of delivering an e-mail message is, on the average, paid about equally by the sender and the recipient. Control characters or non-ASCII attachments may not be decodable. The Internet is not secure. Never put in a mail message anything you would not put on a postcard. Understand about Forwards, Chain letters, Sending excessive mail, sending unsolicited mail. Know who (the person, group, …) & what you are sending. If the message is a long message, state it in the subject.

For Mail continued Check all mail before responding to the mail If needed, respond that you have received the information and will send a longer reply later Make things easy for the recipient (include your contact info) Have subject headings which reflects the content Keep your signature short Be brief but not terse Wait overnight to send emotional responses to messages

For Mail continued Be considerate of time zones – Global World Be considerate of culture, language, and humor differences Can use symbols That *is* what I meant. _War and Peace_ is my favorite book. Emoticons , :) Don't assume that the inclusion of a smiley will make the recipient happy with what you say or wipe out an otherwise insulting comment. Use them sparingly!

One-to-Many Communication Read both mailing lists and newsgroups for one to two months before you post anything. This helps you to get an understanding of the culture of the group. Consider that a large audience will see your posts. Assume that individuals speak for themselves, and what they say does not represent their organization. Be brief and to the point. If you are sending a reply to a message or a posting be sure you summarize the original at the top of the message, or include just enough text of the original to give a context. Don't get involved in flame wars, don’t be the flame. Keep in mind the fonts you are using – not all machines have them.

Guidelines of Netiquette Show the image you want of you Stand up for yourself – not rudely or stepping on toes Spelling & Grammar will be judged Opinions - will be judged Be considerate: Their resources (time, bandwidth, storage, …) Excessive emails, inconsiderate emails Mistakes, remarks Of their privacy

Guidelines of Netiquette Share your knowledge Do abuse your power Keep in mind Flaming – Flame Wars – Trolls Always know where you are in Cyberspace & be reflect of that environment Remember - this is your digital footprint! Likes & Dislikes Reviews / Comments All Photos – including the ones your friends/family post

Thomas Friedman “We need more people living by the Golden Rule because people can see into you and do unto you like never before.” Cites August 2014 iCloud hack of celebrity photos, among other hacks Everyday a public figure is apologizing for something crazy or foul that he or she muttered, uttered, tweeted, or shouted that went viral. It’s how we learned to respond to all the secrets being revealed… showing empathy, taking a principled stands… Because more people can see into you and do unto you than ever before. Otherwise, we’re going to end up with a gotcha society, lurching outrage to outrage where in order to survive you’ll either have to disconnect or constantly censor yourself because every careless act or utterance could ruin your life. 1-7-2014 The Houston Chronicle

Kirby Delauter 1-6-2015 The Frederick News-Post "Of course, as I am an elected official, the Frederick News- Post has the right to use my name in any article related to the running of the county — that comes with the job," he said. "So yes, my statement to the Frederick News-Post regarding the use of my name was wrong and inappropriate. I'm not afraid to admit when I'm wrong." He also said that he has in the past felt frustrated at being "misrepresented or misinterpreted by a local media outlet." He did not elaborate, but added: "I thought I had long ago learned the lesson of waiting 24 hours before I hit the send key, but apparently I didn't learn that lesson as well as I should have." http://www.npr.org/blogs/thetwo-way/2015/01/07/375709086/kirby-delauter-who-didnt-want-his-name-in-a-news-story-apologizes Local politician Kirby Delauter likely had little idea what he was in for when he threatened a newspaper with legal action if it used his name without his permission. The councilman from Frederick County, Maryland, wrote on Facebook that The Frederick News-Post had written a "hit piece" about him — a story that covered his concerns about County Council parking spaces. Delauter added that if journalist Bethany Rodgers used his name again "in an unauthorized form...you'll be paying for an attorney." Delauter, R-District 5, has asked Gardner to take parking spaces away from her government affairs liaison and her chief administrative officer and designate them for the council. She has declined to do so, but is working to identify a fourth spot for council members, she said. “So let me be clear............do not contact me and do not use my name or reference me in an unauthorized form in the future,” Delauter, R-District 5, said in a Facebook status update. “Use my name again unauthorized and you'll be paying for an Attorney,” Delauter wrote. “Your rights stop where mine start.” http://www.fredericknewspost.com/news/politics_and_government/delauter-to-the-news-post-don-t-use-my-name/article_e965025f-6c48-5a02-b162-600dfd2b5495.html

Jarrid Tansey Pizza Delivery at a car dealership Dealership employees posted video of treatment towards Jarrid, backfired due to how the people responded and generated GoFundMe page which raised over $15,000 https://gma.yahoo.com/prank-pizza-delivery-guy-goes-viral-backfires-prompting-144025412--abc-news-Recipes.html