CI Retreat 21 June 2005

My perception of CI Sector today Expertise and professionalism Cultural diversity Laboratory of ideas Pragmatic approach to work processes Personalized environment Variety of work modalities

Few definitions Data Information Raw images, numbers, words, sounds, which result from observation or measurement Information Data arranged into a meaningful pattern

Few definitions Knowledge Means to analyze/understand data, belief about causality of events/actions, and provides the basis to guide meaningful action and thought

Key issues Nature of knowledge Explicit vs. tacit Subjective vs. objective Content specific vs. content independent Non codifiable vs. codifiable Difficult to share vs. easy to share

Key issues Nature of knowledge Embedded in practice Knowing and doing inseparable Knowledge embedded in people Knowledge is socially constructed Knowledge is culturally embedded Knowledge is multidimensional

Main challenges Foster knowledge sharing culture Establish common professional language and terminologies Identify relevant knowledge Develop team building Setup objective expectations Put in place infrastructure and tools

Vision Knowledge management unit Facilitate KM and information processes Guidelines / policies / modalities Content / information / knowledge collection and classification Knowledge sharing as important component in processes of capacity building and enhancing productivity of CI knowledge worker CI sector as role model in knowledge management within Organization

CI Retreat 21 June 2005