DMRs and Corrective Actions (CA) Supplier Assessments Supplier Parts & Receipts Defective Material Reports (DMRs) PPAPs Supplier Performance PPM & OTP Corrective Action Supplier Interaction via My.Eaton Portal Profile & Capabilities WISPER To insert a new slide with this template, go to the Home tab (up top), click New Slide and select the one that says Impactful Slide. Please avoid using this slide style too often in your presentation. It is meant to help get strong messages across and/or to help separate sections within your presentation.

DMRs and CAs – Expectations Defective Material Reports (DMRs) are issued when any nonconformance is discovered by Eaton Suppliers are expected to follow the 24-5-10 timing for responsiveness once a DMR is received: 24 hours to contain any nonconforming material in stock (both at customer and supplier location) 5 days to determine root cause 10 days to finalize the corrective action plan A $250 minimum administrative fee will be charged for all DMRs assigned. ($500 for Aerospace suppliers)

DMRs and CAs - Expectations Documented Corrective Actions with completed root cause analysis are required for any DMR Avoid root causes of “operator error” Include adequate detail and supporting data in the corrective action response to assure appropriate systems improvements have been completed Failure to respond to a corrective action request may result in penalties up to and including loss of future business awards

3-Legged 5-Why Relentless Root Cause Corrective Action involves at least three fundamental investigations: Continuous improvement involves taking every opportunity to learn. DMRs give suppliers a valuable opportunity to learn and improve. We believe that each problem is a golden nugget, or treasure. And that each problem tells a story about why and how it occurred.

DMRs and CAs – WISPER WISPER acts as the system to manage DMR communication, action, timing, and status

DMRs and CAs – WISPER After entering the DMR Module, you can search for specific DMRs by number, status, date, or part number Search by desired terms 1 Click on the DMR number. Note, search may result in multiple pages 2 Click ‘Find’ 3

DMRs and CAs – WISPER Click to address nonconformance(s)

DMRs and CAs – WISPER Click ‘Corrective Action Form’ and complete the defined steps If there are multiple nonconformances, they will be listed here. Click on each one to separately address corrective action

DMRs and CAs – WISPER

DMRs and CAs – WISPER

WISPER DMR & CA Training There is a complete presentation covering the full aspects of the DMR & CA Module of WISPER 1 Click on WISPER. This is the Home page. 2 Click on Communication & Training 4 Notice Multiple Pages. Select Page 2. 3 5 Click on Supplier Training

WISPER DMR & CA Additional Support Need clarification on the nature of the nonconformance? Contact the Eaton supplier quality representative listed on the first page of the DMR Need additional support on completing a corrective action in WISPER, or Eaton expectations for root cause? Contact WISPERteam@Eaton.com