Chapter 3 Overview of the Helping Process Direct Social Work Practice, 9th edition Rooney, Dewberry Rooney, & Strom-Gottfried Chapter 3 Overview of the Helping Process Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.

Empowerment Series: Overview Empowering Programs with Resources that Enhance Social Work Education Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc.

Social Work: A Competency-Oriented Education Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Social Work: A Competency-Oriented Education Council on Social Work Education (CSWE) Defines Educational Policy and Accreditation Standards (EPAS) Developed Ten “Core Competencies” and 41 Related “Practice Behaviors” Every student should master the Practice Behaviors and Core Competencies before completing the program

Resources Aligned to EPAS 2008 Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Resources Aligned to EPAS 2008 The Textbook “Helping Hands” icons call attention to content that relates to Practice Behaviors and Competencies (insert icon) “Competency Notes” at the end of the chapter help put the Practice Behaviors and Competencies in practical context

Resources Aligned to EPAS (cont) Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Resources Aligned to EPAS (cont) The Practice Behaviors Workbook developed with the text provides assignable exercises that assist in mastering the Practice Behaviors and Competencies Additional online resources can be found at www.cengage.com/socialwork

Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. The Helping Process Phase I: Exploration, engagement, assessment, and planning Phase II: Implementation and goal attainment Phase III: Termination

Phase I: Exploration, engagement, assessment, and planning Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Phase I: Exploration, engagement, assessment, and planning Exploration of the problem Establishing rapport Multidimensional assessment Mutually negotiating goals Making referrals EPAS 2.1.10.A, EPAS 2.1.10b

Phase II: Implementation and goal attainment Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Phase II: Implementation and goal attainment Enhancing self-efficacy Monitoring progress Barriers to goal accomplishment Relational reactions Enhancing clients’ self-awareness Use of self EPAS 2.1.10, 2.1.1.b

Phase III: Termination Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Phase III: Termination Assessing that goals have been satisfactorily attained Helping client to develop strategies to maintain change past termination Successfully terminating the helping relationship Planning change maintenance strategies

Interviewing Process Physical conditions Structure of interviews Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Interviewing Process Physical conditions Adequate ventilation and light Comfortable room temperature Ample space Attractive furnishings and décor Chairs that adequately support the back Privacy appropriate to the cultural beliefs of the client Freedom from distraction Open space between participants Structure of interviews Maintain flexibility EPAS 2.1.10a

Interviewing Process Establishing rapport The exploration process Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Interviewing Process Establishing rapport Starting where the client is-motivational congruence Awareness of cultural norms and biases Use of verbal and non-verbal cues that convey attentiveness Use of an interpreter The exploration process Furthering responses, paraphrasing, empathic responding Exploring expectations Eliciting explicit information EPAS 2.1.4.b , 2.1.10.b , 2.1.10.a

Interviewing Process Focusing in depth Employing outlines Copyright (c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Interviewing Process Focusing in depth Employing outlines Assessing emotional functioning Exploring cognitive functioning Exploring substance abuse, violence, and sexual violence Negotiating goals and a contract Ending interviews Goal attainment EPAS 2.1.10.c, 2.1.3.b

Summary Internet Resources Notes Copyright(c) 2012 Brooks/Cole, a division of Thomson Learning, Inc. Summary Internet Resources University of Kentucky Prevention Research Center http://www.mc.uky.edu/ukprc/ International Federation of Social Workers http://www.ifsw.org/ Notes