Auburn University Ombudsperson

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Presentation transcript:

Auburn University Ombudsperson OMBUDSPERSON REPORT UNIVERSITY SENATE MARCH 21, 2017 C. Kevin Coonrod Auburn University Ombudsperson Quad Center, Suite 005 (334) 844-7170 ombuds@auburn.edu

The Office of the Ombudsperson assists all members of the University navigate through difficult situations encountered at the University. The Ombudsperson is responsible to the principles of independence, neutrality, confidentiality and informality, as well as the values and mission of Auburn University. Every visitor to the Ombuds office is treated with respect, dignity and honor. mission statement

The Ombuds Does Not: Adjudicate Participate in Grievances or Other Formal Processes Set Policy Give Legal Advice Provide Therapy Serve as an Agent of Notice for the University Advocate for any Party to a Conflict

milestones Office Charter becomes University policy Establishes the Ombudsperson’s services as independent, neutral, confidential and informal Visitors cannot be retaliated against for visiting the Ombudsperson, nor can they be retaliated against for declining to see the Ombudsperson Ombuds Coonrod becomes a Certified Organizational Ombudsman Practitioner (CO-OP®)

OMBUDSPERSON REPORT 2015/2016 ACADEMIC YEAR Initiators - 156 Responders - 39 Info Contact - 7 Total: 202

THREE YEAR RETROSPECTIVE office visitors 2013/2014 - 183 2014/2015 - 195 2015/2016 - 202

Issues Evaluative Relationships - 80 Peer and Colleague - 35 Legal or Compliance - 30 Career Progression - 24 Values & Ethics - 10 Safety and Health - 9

demographics Caucasian - 167 Black/African American - 19 Asian - 11 Hispanic - 2 Undetermined - 3

visitor classifications Non-faculty - 76 Faculty - 67 Students - 48 Other - 11

visitor subcategories Tenured Faculty - 41 A & P - 38 Staff - 38 Non-tenured Faculty - 26 Graduate Students - 25 Undergraduate - 23 Parents - 6 External - 5

Pre and Post-Dispute Pre-dispute - 131 Post-dispute - 1

7 Common themes Respect/Treatment - 83 Communication - 67 Bullying - 49 Trust/Integrity - 41 Supervisory Effectiveness - 37 Equity of Treatment - 30 Departmental Climate - 29

conflict resolution seminars Teamwork: Building Results Collaboratively and Amicably Working with High Conflict People The Art and Productive Capacity of Active Listening Identifying Underlying Interests: Tips from Nature, History and the Cinema NBZ: The No-Bullying Zone (Auburn Camp Counselors) Bullying and Mobbing in the Workplace and Academe

Auburn University Ombudsperson C. Kevin Coonrod Auburn University Ombudsperson Quad Center, Suite 005 (334) 844-7170 ombuds@auburn.edu