Conflict Management For Teams: A guide for designing Team Interventions Interagency ADR Working Group Brown Bag Session Tuesday, April 7, 2009 Presented.

Slides:



Advertisements
Similar presentations
CDI Module 10: A Review of Effective Skills Training
Advertisements

Using Assessment to Inform Instruction: Small Group Time
INITIAL ON BOARDING COACHING
NORTH CAROLINA TEACHER EVALUATION PROCESS TRAINING 2-Day Training for Phase I, II and III *This 2-Day training is to be replicated to meet.
Buy-in: Generate buy-in with staff first and build on that relationship. Leadership: Strong administrative support & leadership is vital to the successful.
Building Team Facilitation Skills Presented by: Mary Jo Meyers M.S.
EEN [Canada] Forum Shelley Borys Director, Evaluation September 30, 2010 Developing Evaluation Capacity.
Putting It all Together Facilitating Learning and Project Groups.
QUALITY ASSURANCE PROJECT Improvement Coach The purpose of this session is to introduce participants to the role of the improvement coach and prepare for.
CORPORATE COURSE LIST “People Make The Difference” 700 N. St. Mary’s St. Suite 1400 San Antonio, TX or
How to Facilitate Successful Service Learning in the Social Studies Classroom Dr. Alice W. Terry Kennesaw State University.
NORTH CAROLINA TEACHER EVALUATION INSTRUMENT and PROCESS
Parent Leadership Lisa Brown and Lisa Conlan Family Resource Specialists Technical Assistance Partnership.
A Forum on Comprehensive Community Initiatives How Federal Agencies Can Foster Systems Change to Improve the Lives of Youth and Families Welcome to.
Train-the-Trainer Session Presented by: Kimbereley Brown.
Erimo Consulting Executive Development Capabilities Prepared for Maureen Gullo May 13, 2009.
Board Retreat Discussion and Review Non Profit Board Retreat Review and Discussion April 5, :30 AM- 11:30 AM Diana A. Bing 4/5/2011.
COMMUNICATION Visioning Inspiring STRATEGY Developing Enabling
Toolkit for Mainstreaming HIV and AIDS in the Education Sector Guidelines for Development Cooperation Agencies.
Supporting and Coaching Classroom Facilitators Oudete Taylor August 13, 2015.
Teambuilding For Supervisors. © Business & Legal Reports, Inc Session Objectives You will be able to: Recognize the value of team efforts Identify.
Presenters: Nancy Nimmo M.Ed. Director of Special Needs Initiative Deborah Yorko M.Ed. Special Education Coordinator.
Community Service-Learning: Design, Implementation and Evaluation Cheryl Rose, Canadian Association for Community Service-Learning.
OCAN Train the Trainer For Trainers Version 2.0 December 2010.
Illinois Community College BoardIllinois State Board of Education Programs of Study Self-Assessment: Starting the Journey on the Right Foot February 4,
Interest Based Approach & Los Rios Community College District.
Literacy Coaching: An Essential “Piece” of the Puzzle.
Georgia Department of Education Homework: Including Parents in the Process Training Module 4 For Teachers and Administrators Parent Engagement Program.
Group Facilitation 101: How to Facilitate Effective Groups and Meetings.
STS International, Inc. PERSONAL LEADERSHIP A framework for exploring and evaluating Leadership Competency for the 21 st Century. COMMUNICATION Visioning.
Judy Beachler, Cosumnes River College Julie Bruno, Sierra College Richard Mahon, Riverside City College The Accreditation Team(s)
PACE BDC MENTORING TRAINING PROGRAM FOR CLIENTS AND MENTORS PACE All Rights Reserved
Mini INTRODUCTION Evidence-Informed Policy Making Training.
Focus Groups A Tool to Enhance CCRs
NORTH CAROLINA TEACHER EVALUATION INSTRUMENT and PROCESS
ICE Innovation, Collaboration and Execution
Coaching through challenges
Classroom Skill Building
FFA Goalkeeper Self-Assessment Session Planner
Building a Framework to Support the Culture Required for Student Centered Learning Jeff McCoy | Executive Director of Academic Innovation & Technology.
Organization development
Vision Facilitation Template
Competency Based Learning and Development
How to Talk to Families about the 3 Global Outcomes and the EI Program
Classroom Skill Building
Classroom Skill Building
MTSS Overview Training
A Focus on Team Meetings
Parent-Teacher Partnerships for Student Success
M.A.T.C.H. Professional Series: Module 11
Implementation Guide for Linking Adults to Opportunity
Strategic Plan Implementation July 18, 2018
Module 2 Nuts and Bolts of Peer Coaching Peer Coach Training.
Introduction Introduction
Learning organization activity 1
Model T(eamwork) in The Aid Office
How to Talk to Families about the 3 Global Outcomes and the EI Program
Mission: Transition Supporting Youth Transition to Employment, Careers and Independence Session Four.
A Review of Effective Teaching Skills
CSC 492 – Senior Design – Spring 2019
Teaming Class 2 Notes – Section 1
Managing the Supervisory relationship and Support
Teamwork is crucial to success in an organization
MTSS Universal Tier 1 Training Day 1: Foundations of MTSS
MODULE ON FACILITATION
CLASS KeysTM Module 6: Informal Observations Spring 2010
Developing SMART Professional Development Plans
Instructional Plan and Presentation Cindy Douglas Cur/516: Curriculum Theory and Instructional Design November 7, 2016 Professor Gary Weiss.
How to Conduct Effectively
Presentation transcript:

Conflict Management For Teams: A guide for designing Team Interventions Interagency ADR Working Group Brown Bag Session Tuesday, April 7, 2009 Presented by: Cheryl Caldwell USGS Collaborative Action and Dispute Resolution Office

Objective Utilizing an experiential format, share tools and resources for facilitating team interventions. Upon completion, participants will be able to draft a team intervention framework, tailored to meet their clients needs.

Conflict Management For Teams: Team Intervention Basic Requirements and Suggestions Allow adequate time for preparation and pre-work ( i.e., assessments, interviews, planning meetings with client) If possible, work with a co-facilitator to maximize intervention experience Practice/Create opportunities to try your design Notebook/scrapbook: (Agenda’s, tools, evaluation, tips, techniques)

Conflict Management for Teams: Tools and Skills Facilitation Training (Adult learning styles) Group Dynamics Consult with client and participants Flexibility

Conflict Management for Teams: Team Intervention Steps Pre-work/Preparation Building the framework Gaining team insight Visioning The Meeting: Discussion/ Next steps/Actions Evaluating team success

Pre-work/Preparation Individual interviews: What’s most important/What does success look like? Surveys (e.g. Zoomerang, Survey Monkey) Introduce Assessments Tools (MBTI, DISC etc.) Agenda Planning/Development Coordinate logistics/meeting room set up Most important part in preparing for team intervention: Determine if it’s tem intervention or individual issues between one or two individuals Make sure room is conducive to effective engagement: small cluster set up for larger groups, u-shape for smaller groups. Don’t be afraid to be creative and move folks around during the session Light snacks may help

Building the Framework Establish ground rules/guiding principles Connect to the mission of the team and/or organization Introduce a decision module that encourages collaboration and consensus Review team expectations for the session USGS Guiding Principles/ what are the behaviors demonstrated in the session Silent Brainstorm Consensus agreement: Thumbs/Dialogue/Impasse

Gaining Insight Select an assessment tool that will allow individual and team insights. (Note: Some assessment tools may require certification) Include a “mini” assessment session to foster enhanced understanding. Example: Personal Discernment Inventory Show a few slides from the PDI Most assessment come w/ exercises on how to maximize learning experience

Visioning What are the successes? (Celebration) Envision how team members want to engage each other. What do they want more of ? Use facilitation skills/tools to aid their conversation. Using the high performing team model: Define the elements of a high performing team What do you already have in place If multiple issues, break into smaller discussion groups/ask visioning questions. Take common themes and ask: How do you want this to work/ what do you need more of to successful Capture celebrations/build from strengths

The Meeting: Discussion/Next Steps/Actions Present common themes/prioritize Be prepared to facilitate group discussion Use facilitative tools to foster and enhance dialogue: Gallery walk, Clock/Appointment Exercise, Open forum: Talking stick Facilitate next steps/actions Create a team agreement for signature Transition from a facilitator to more of a coach Do some “gap bridging” Coach U term for asking key questions to help team get from point a to point b Put in the position to have “the conversation” needed to have clear elephant Example of gallery: roles and responsibilities/expectations Clock/ Appointment: Key questions? How do we remove the barriers between us….what conversation do we need to have

Evaluate Team Success Facilitate discussion on how the team wants to evaluate their progress. Make the evaluation process a team commitment to be included in their agreement. When appropriate, provide recommendations of additional resources that support team goals (i.e., team coaching, training, follow up retreat).

References and Resources Teams That Click, Harvard Business School Press,2004 Appreciative Team Building, Whitney, Trosten-Bloom, Cherney and Fry, 2004 Facilitating with Ease, Bens, 2005 Overcoming The Five Dysfunctions of a Team, Field Guide, Lencioni, 2005

Contact Information Cheryl W. Caldwell, Program Manager USGS-CADR, Reston, Virginia 703-648-7469 (Office) ccaldwell@usgs.gov Terry L. Scruggs, Collaboration Specialist USGS-CADR, Norcross, Georgia 770-409-7752 tscruggs@usgs.gov Department of Interior Office of Collaborative Action and Dispute Resolution Washington, DC Website: www.doi/cadr