The Positive ageing company The Sleeping Tiger Not Peer Reviewed

THE POSITIVE AGEING COMPANY Co-founded by brothers Mike and Chris Minett Jan 2016 Acquired by Mercer

What is YOUR sleeping tiger?

is having on your organisation… What is YOUR sleeping tiger? The impact that your ageing workforce and our ageing society is having on your organisation…

In the NEWS…

45% 11m 16m In the UK… Over the next 13 years… People aged 65+ In next 3 years Looking at this in a UK context the issue is not without its challenges as the headline here suggests: There are set to be 60% more over 65’s in just a little over a decade If you consider that 85% of NHS and Social Care funding…..the scale of the problem and challenge starts to become clear This is driving a transfer in responsibility from state to family and by extension to employees and to their employers too. The number of working carers in the workplace, be that Child/ Adult or Elder care is 1 in 9 and this is set to increase both in number and in the proportion of those with Adult or Eldercare responsibility So what does this mean to business, well with research showing that 1 in 7 working carers leave their role due to their care responsibility, the cost to business is already significant, even before we start to consider the additional costs of: Absenteeism Productivity And related knock on effects of higher claims and insurance costs …..that are generally higher amongst working carers The key take away’s from this slide are that: Transfer in responsibility from state to individual and families is underway The number of employees with working carer responsibilities is increasing This is a significant cost to business - if unaddressed and unsupported 1 in 3 workers 50yo+ (CIPD 2012, DWP 2012)

45% 11m 16m In the UK… Over the next 13 years… People aged 65+ In next 3 years demand Looking at this in a UK context the issue is not without its challenges as the headline here suggests: There are set to be 60% more over 65’s in just a little over a decade If you consider that 85% of NHS and Social Care funding…..the scale of the problem and challenge starts to become clear This is driving a transfer in responsibility from state to family and by extension to employees and to their employers too. The number of working carers in the workplace, be that Child/ Adult or Elder care is 1 in 9 and this is set to increase both in number and in the proportion of those with Adult or Eldercare responsibility So what does this mean to business, well with research showing that 1 in 7 working carers leave their role due to their care responsibility, the cost to business is already significant, even before we start to consider the additional costs of: Absenteeism Productivity And related knock on effects of higher claims and insurance costs …..that are generally higher amongst working carers The key take away’s from this slide are that: Transfer in responsibility from state to individual and families is underway The number of employees with working carer responsibilities is increasing This is a significant cost to business - if unaddressed and unsupported Informal care gap funding 2016 1 in 3 workers 50yo+ (CIPD 2012, DWP 2012) UK Health and Social Care

WHY IS AGEING SOCIETY ON THE RADAR?

Five groups of employees impacted OLDER WORKERS 50+yo 1 in 3 workers (by 2020) CIPD 2012 WORKING CARERS 45-65yo 1 in 9 employees Carers UK 2014 SANDWICH GEN 35-55yo Informal care doubling by 2030 Carers UK 2014 SENIOR WOMEN 17 x more likely left work for care, than men IPPR 2013 DISTANCE WORKERS 35+ Amplified anxiety, 20% expats are 50+ ECA 2013

Five groups of employees impacted OLDER WORKERS 50+yo 1 in 3 workers (by 2020) CIPD 2012 WORKING CARERS 45-65yo 1 in 9 employees Carers UK 2014 SANDWICH GEN 35-55yo Informal care doubling by 2030 Carers UK 2014 SENIOR WOMEN 17 x more likely left work for care, than men IPPR 2013 DISTANCE WORKERS 35+ Amplified anxiety, 20% expats are 50+ ECA 2013 More than 50% of workers aged over 55 are planning to work beyond the state pension age (CIPD 2010) Also: Which staff are being impacted? The most senior – experienced - expensive staff £££

HOW? IMPACT EMPLOYEE PHYSICAL HEALTH Muscular skeletal Chronic conditions Care giving injury, lack of exercise Illness & Diet, Fatigue MENTAL HEALTH Stress Anxiety Overload Relationships & Carer Guilt As you can see here - for the employees dealing with ageing and elder care issues – the impact is coming from all directions!

HOW? IMPACT EMPLOYEE PHYSICAL HEALTH Muscular skeletal Chronic conditions Care giving injury, lack of exercise Illness & Diet, Fatigue MENTAL HEALTH Stress Anxiety Overload Relationships & Carer Guilt FINANCIAL HEALTH Personal needs Now & Future Dependents Kids & Parents Reduced income Now & Pension Loss of income 1 in 7 working carers leave workforce 8yrs early CAREER Capacity Now & Future Role uncertainty Future path Leave job As you can see here - for the employees dealing with ageing and elder care issues – the impact is coming from all directions!

IMPACT Employer issues Family issues Warning Signs EAP, Emergency Elder Care, Flex working request Employer issues dementia Family issues stroke bad driving fall burnt tea towel mobility cardio For example – by using their EAP service or requesting flexible working These are REACTIVE supports and services – with the employee and organisation REACTING to what has happened These are very helpful – however… feet loneliness Warning Signs Health & Care Issues Work & Care impact

IMPACT Employer issues Family issues Presenteeism Absence Productivity Retention dementia Family issues stroke bad driving fall burnt tea towel mobility cardio The cost to the business of employees dealing with these issues starts over her… months or years before a staff member picks up a phone or seeks to reduce or change their working hours. – and for large employees especially, these often avoidable costs can be in the Millions per year. feet loneliness Warning Signs Health & Care Issues Work & Care impact

IMPACT SLEEPING TIGER Employer issues Family issues Presenteeism Absence Productivity Retention dementia Family issues stroke bad driving fall burnt tea towel mobility cardio The cost to the business of employees dealing with these issues starts over her… months or years before a staff member picks up a phone or seeks to reduce or change their working hours. – and for large employees especially, these often avoidable costs can be in the Millions per year. feet loneliness Warning Signs Health & Care Issues Work & Care impact

= £5m Cost to Aviva that is increasing every year...

Spread amongst a multi-generational workforce… Source: Barclays – Money Works (2014)

TIGER-friendly WORKPLACE ORGANISATIONAL POLICY Executive management buy-in Policy evolved Policy supported EDUCATION AND TRAINING Line manager support Employee toolkits Cultural development programme Prods & Services – many Reactive – need to be PROACTIVE Don’t react to issue – prevention intervention – stop it happening more in the first place Engagement Recognising and connecting with employees providing care Management Ensure management aware/onboard Policy Review policies to support objectives Line Mgnt Ensure line managers aware/onboard Practices Flexible working Support Health promotion, caring for the carer Culture Promoting a progressive, carer-friendly attitude Network Working carer network run by employees who are carers

DATA! TIGER-friendly WORKPLACE ORGANISATIONAL POLICY Executive management buy-in Policy evolved Policy supported PRODUCTS AND SERVICES Health programmes Career support Employee networks EDUCATION AND TRAINING Line manager support Employee toolkits Cultural development programme TECHNOLOGY Employee info-hubs/portals E-learning Self Management – health, wealth Prods & Services – many Reactive – need to be PROACTIVE Don’t react to issue – prevention intervention – stop it happening more in the first place Engagement Recognising and connecting with employees providing care Management Ensure management aware/onboard Policy Review policies to support objectives Line Mgnt Ensure line managers aware/onboard Practices Flexible working Support Health promotion, caring for the carer Culture Promoting a progressive, carer-friendly attitude Network Working carer network run by employees who are carers DATA!

Mercer Marsh Benefits is a service provided by Mercer Ltd which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Number: 984275. Registered Office: 1 Tower Place West, Tower Place, London, EC3R 5BU. Marsh Ltd is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales Number: 1507274, Registered Office: 1 Tower Place West, Tower Place, London EC3R 5BU.