Understanding Business Communication Chapter 1 Understanding Business Communication

Question People's written communications are probably more revealing than any other single item in the workplace. True False

Answer People's written communications are probably more revealing than any other single item in the workplace. True *correct answer False

Question Verbal communication occurs by means of oral and written messages. True False

Answer Verbal communication occurs by means of oral and written messages. True *correct answer False

Question Denotation refers to the associations you have with a word. True False

Answer Denotation refers to the associations you have with a word. True False * correct answer

Question Ideally the communication process ends with the medium. message. stimulus. feedback. destination.

Answer Ideally the communication process ends with the medium. message. stimulus. feedback. * correct answer destination.

Question What causes most oral communication problems in business? a complaining tone a thick accent poor listening the speaker's knowledge indecisiveness

Answer What causes most oral communication problems in business? a complaining tone a thick accent poor listening * correct answer the speaker's knowledge indecisiveness

Question As if (meaning in your dreams) is an example of euphemism. slang. jargon. abstraction. ambiguity.

Answer As if (meaning in your dreams) is an example of euphemism. slang. * correct answer jargon. abstraction. ambiguity.