Towards Organizational Intelligence Richard Veryard Next Practice Research Initiative

What Is Organizational Intelligence? A business perspective “Learning Organization” “Responsive Organization” “Continuous Evolution” Viability, Sustainability Business Survival

What Is Organizational Intelligence? A technology perspective “Sense and Respond” “Smart Planet” “Continuous Intelligence” “Collaboration Networks” “Enterprise 2.0”

What Is Organizational Intelligence? A cognitive perspective Sense-Making Communication & Sharing Learning & Development Knowledge & Memory Perception & Monitoring Decision & Action WIGO (what is going on)

Perception & Monitoring Sense-Making Business Capabilities Business Intelligence Situation Awareness Tech Platform Examples Data Mining Neural Nets Perception Decision WIGO (what is going on) Knowledge Learning Communication

Self-Synchronization NCW Maturity Model source: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003) Self-Synchronization Traditional Collaboration Shared Awareness 3 4 Developing Situational Awareness Information Sharing 1 2 In “Power to the Edge”, Alberts and Hayes provide an outline maturity model for the net-centric world. This shows building the basic information sharing capability first, before extending the architecture to include service differentiation (based on shared awareness), collaborative process support and self-synchronization (to provide disruption tolerance). Organic Sources Command and Control

Sense-Making Business Capabilities Analysis Story-Telling Tech Platform Examples Mind-Mapping Modelling Tools Visualization Sense-Making Perception Decision WIGO (what is going on) Knowledge Learning Communication

Collective Decision-Making Business Capabilities Instant of Seeing Time for Understanding Moment of Decision Tech Platform Examples DecisionStreet Web Analytics Sense-Making Perception Decision WIGO (what is going on) http://www.kaushik.net/avinash/ Knowledge Learning Communication

Memory  Knowledge Business Capabilities Retention Retrieval Sense-Making Business Capabilities Retention Retrieval Tech Platform Examples “Lotus Knows” Sharepoint shares Perception Decision WIGO (what is going on) Knowledge Learning Communication

Learning Business Capabilities Single-Loop Learning Sense-Making Business Capabilities Single-Loop Learning Double-Loop Learning Tech Platform Examples Smart Software Perception Decision WIGO (what is going on) Knowledge Learning Communication

Communications Business Capabilities Identifying Locating/Presence Sense-Making Business Capabilities Identifying Locating/Presence Engaging Tech Platform Examples Enterprise 2.0 Mobile Perception Decision WIGO (what is going on) Knowledge Learning Communication

Supporting technologies Event Processing Command and Control Sense-Making Communication Learning Knowledge Perception Reasoning / Action WIGO (what is going on) Decision Support Business Intelligence Process Innovation Knowledge Management Collaboration Networks Social Networking Enterprise 2.0

What is the Scope of Intelligence? Enterprise? Ecosystem? http://commons.wikimedia.org/wiki/File:Factory_1b.svg http://money.howstuffworks.com/government-control-stock-market-crash.htm Wikipedia Hulton Archive/Getty Images

Questions for CIOs How important is organizational intelligence to your organization? Who is responsible in your organization for maintaining organization intelligence? What is the role of the CIO in improving the intelligence of the organization? How many of the technical components are present in your organization? How efficiently are they joined up? How effectively are they being used? What is the current value of these technologies to your organization? What is the potential value?

Questions for Architects How does the structure of organizational knowledge affect the viability and survival of the business? How should enterprise architects think about the structure of knowledge?

Richard Veryard Director, Next Practice Research Initiative rvsoapbox.blogspot.com