THE NEXT BOOK YOU’RE GOING TO READ (Or Re-read) Shelby Dosser

DALE CARNEGIE FACTS b. 1888, d. 1955 Lecturer in public speaking Gave first lecture at YMCA in 1912 Lectured at Carnegie Hall by 1916 Image source: Alchetron

HOW TO WIN FRIENDS & INFLUENCE PEOPLE FACTS Published 1936 Combines old adages with psychology In print over 80 years Over 15 million copies sold Image source: Goodreads

THE BOOK Fundamental Techniques in Handling People Six Ways to Make People Like You How to Win People to Your Way of Thinking Be a Leader

PART ONE: FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE “Don’t criticize, condemn, or complain” Give sincere appreciation rather than try to flatter Make the other person want to do whatever it is you want them to do “Be hearty in approbation and lavish with praise” (Carnegie, 1936)

TRANSFERABLE PRINCIPLES These principles can transfer from personal life to working life Focusing on an employee’s weaknesses is a “management mistake” Focusing on employees’ strengths helps to “create a diverse and happy work-force” A common management error is to focus on fixing employee flaws without positive verbal feedback (Cunning, 2004)

Performance feedback = essential to improvement Leaders provide employees “with a sense of purpose, direction, and identity.” Image source: Flickr (Johannson et al., 2014)

Criticism is “dangerous” (Carnegie, 1936) The power dynamic between a manager and an employee can arouse resentment if the manager criticizes the employee too much Image source: Pixabay

WHY YOU SHOULD READ Helpful resource in real-life applications Job interviews Managing a team We all have to work with difficult people and in difficult situations

REFERENCES Carnegie, D. (1936). How to win friends and influence people (Rev. ed.). New York, NY: Simon & Schuster. Cunning, S. (2004). Avoid common management pitfalls. Nursing Management, 35(2), 18. Johannson, C., Miller, V., & Hamrin, S. (2014). Conceptualizing communicative leadership: A framework for analyzing and developing leaders’ communication competence. Corporate Communications: An International Journal, 19(2), 147-165.