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Presentation transcript:

https://www.youtube.com/watch?v=2xqkpP59UgM

Work with others to improve customer service UPK Unit 9 (22) Work with others to improve customer service

Learning Outcomes Improve customer service by working with other Monitor their own performance when improving customer service Monitor team performance when improving customer service Understand how to work with others to improve customer service

https://www.youtube.com/watch?v=Dd7FixvoKBw

Worksheet 1 Come up with three reasons/words for your chosen subject and play hangman with the opposition. Can you beat your opponents - best of 3?

Worksheet 1 Team 1: How does your role affect the performance of customer service in your school? Team 2: How does working in a team affect customer service at school?

Worksheet 1 continued As a group, discuss how you can work with your given person/people to improve customer service Team 1: Children Team 2: Head teacher Team 3: Line manager Team 4: Class teachers

https://www.youtube.com/watch?v=4wkfTY0eyA4

Worksheet 2 Working with a partner, discuss what your school aims to do in regards to PE and school sport?

Worksheet 2 Evaluate; …? to judge or determine the significance, worth, or quality of; assess

Worksheet 2 Evaluate what goals/targets your school sets in relation to customer service These questions might help: Do they set separate goals for each PE and for school sport? Is improving the quality of PE and school sport important to the school? Do they look to improve the quantity of opportunities in school sport? How effective do you think the goal setting in your school is when it comes to PE and school sport?

Worksheet 2 Evaluate how your school identifies improvements to be made to customer service These questions might help: Does this happen? If so, what happens? / If not, why not? Who is involved? Is the process effective? Ofsted / internal and external methods / participation numbers?