Global Management, Culture, and Manager Competencies

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Presentation transcript:

Global Management, Culture, and Manager Competencies

Basic Premise … There is a link between successful global business and cultural awareness and sensitivity

The Global Manager Today Shifting from international to global Forces you to reorganize the way you think as a manager/student of management New mantra: Think Globally; act locally (anti-standardization) Impossible to know and control all aspects of the job; need to facilitate processes, ideas, behaviors

Importance of Global Leadership (survey of Fortune 500; 1-7 scale) Competent global leaders Adequate financial resources Int’l comm. Technology Quality local workforce Political stability Gov’t support of trade Lower tariff restrictions 6.1 5.9 5.1 5.0 4.7 4.5 4.4

Quantity and Quality of Global Leaders How many: 56% said “fewer than we need” How capable: 67% said “none to less capability than needed”

What will it take?? Types of expertise Strategic – highly knowledgeable about global business; able to integrate into big-picture view of company, industry, environment (current events!) Adaptive – being flexible and adaptable; able to foster this in others; able to adapt to other cultural environments (still 25% expats return earlier than anticipated)

Types of Expertise (cont.) Cross-cultural – multilingual; living, working with other cultural groups; multicultural teams Interpersonal – communication; teamwork; cooperative decision-making

What will it take??? Global Leader characteristics/competencies Unbridled Inquisitiveness – constant learning; enjoy complexities; travel, adventure; desire to experience new things; curiosity; open-mindedness Personal Character: emotional connection- sincere interest; listening; understand different viewpoints Integrity- ethical behavior; loyalty; build trust

Characteristics (cont.) Duality: Capacity for managing uncertainty- ability to deal with change Ability to balance tensions – dealing with conflict Business savvy – strategy, marketing, analysis of business Ability to lead – influence people, teams

Ways to develop leaders Travel Teams Training Transfers

Culture Beginning definition: implicit agreement among a group of people concerning what people’s actions mean Influenced by many factors: birthplace; heritage; religion; history; family; environment, etc. … Let’s begin to discover cultures in the class …