9.01 Summarize factors of interpersonal relationships

Concept of human relations and importance to SEM Involves getting along with others Teamwork People working together to achieve common goal

Personal traits necessary to enhance interpersonal relations Friendliness Getting along with others Courtesy Having good manners and polite demeanor

Personal traits necessary to enhance interpersonal relations Ethical behavior Demonstrating honesty, integrity and fairness Creativity Using ones imagination to be original and inventive

Personal traits necessary to enhance interpersonal relations Initiative Being self-motivated to start a task without being asked Responsibility Being accountable for ones own actions and resulting consequences

Personal traits necessary to enhance interpersonal relations Attitude Disposition towards people and situation Self-control Ability to slow anger and behave in disciplined way, not impulsive

Personal traits necessary to enhance interpersonal relations Self-awareness Knowing ones strengths and weaknesses Willingness to change Adjusting to criticism or changes in environment

Personal traits necessary to enhance interpersonal relations Self-esteem Self-respect or valuing ones personal worth Empathy Understanding another person’s situation or feelings

Personal traits necessary to enhance interpersonal relations Assertiveness Having the confidence to stand up for beliefs, ideas or rights Time management Budgeting time and respecting deadlines

Personal traits necessary to enhance interpersonal relations Goal setting Planning for the future

Factors that facilitate successful teamwork Train employees Each new employee must know how to perform the task Existing employees need continuous education and training to improve knowledge, skills and efficiency

Factors that facilitate successful teamwork Establish goals Company should plan how it will accomplish goals and objectives All team members should be committed to reaching company’s goals and objectives

Factors that facilitate successful teamwork Delegate responsibility Assign roles and duties Make agreements for commitment to quality of work

Factors that facilitate successful teamwork Evaluate performance Evaluate individual employee performance Evaluate whether or not company goals and objectives are attained

Factors that facilitate successful teamwork Communicate Management should promote open and effective channels of communication Listening to customers may result in new products or better customer service and satisfaction