eQueue Mobile Application Siyambonga Ntolo Supervisor : Prof IM Venter

Project overview Queues are primarily formed when customers request for a service. Main objective of eQueue software solution is to minimize and manage long queues

Client loyalty and support Spoke to 9 people to gather the following requirements, 4 students from Uwc, 2 community members who normally visit banks, 2 Cput students and 1 bank tell who works at Nedbank. User Requirements Client loyalty and support Understandable and Easy to use Prevent frustrations Improve customer satisfaction Multitask, services delivery

Requirements Analysis User login Provide feedback to prevent frustrations users can multitask, have dinner while waiting Bank will have efficient space utilization Improve customer loyalty and support(if customers are happy, they support and become loyal)

Testing Testing will be done continuously by a team of 5 people, with a rough sketch and prototypes Usability testing Functional testing Expert work-through

Tools to be Used Android Studio PHP MySQL Java Development

Project Plan Term 1: Research and Requirements Term 2: Design Term 3: Implementation Term 4: Testing

Bibliography Larson, R. (2016, May 26). Virtualizing the Waiting Line Queuing System. Retrieved from Wavetec:http://blog.wavetec.com/en/virtualizing-the-waiting-line-queuing-system-through-mobile-q Ramasamy, K. R., & Chua, F.-F. (2015). Queue Management Optimization with Short Message System (SMS). Business Innovation, 1-5. Pambuka, W. (2016).QSwift Project. Computer Science. Cape Town: University of the Western Cape

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