Ensuring customer health & safety together Claire McKinney – Managing Director

Why do we do what we do ? Ethics- keeping customers safe Reputational risk Prevent and defend claims Prevent and defend prosecutions Sleep at night!

Safety in numbers Plough own furrow ? Industry best practice Learning Outside the Classroom Quality Badge

How do we do it? Safety management standards Safety management systems Auditor training New member visits Audits v Best in Class

Continuous improvement Working with you for 12 years Tender 2014 E-learning New member visits 24/7 advice line Seminars Reviewing Standards Reviewing processes

A few facts for 2016 2 new member visits 42 stage 2 audits 4 training courses 42 auditors trained 72 delegates registered for e-learning refresher

14 October 2016