2016 Bellaire Citizen Survey Enhance Public Safety Communication and Outreach March 2016 – Update

Background Previous Citywide Surveys 1976 TML 1977 R/UDAT 1982 - 2002 Independent Consultant 2005 UH’s Bauer College of Business Previous Department/Issue Specific Surveys 1999, 2012 Parks & Recreation 2005 Development Services 2010, 2015 Library 2016 CBB Survey

City Project Team Team formed to complete Management Project MP 1602 Members: Fire Chief, Darryl Anderson Library Director, Mary Cohrs Public Works Director, Brant Gary Projects Manager, Michelle Jordan Prior work has included: Review of previous City surveys Identification of specific areas, question types Discussions on preferred survey approach and a partnership with local university

Survey Goals/Desired Results Survey residents’ assessment of city service delivery Areas of Analysis Public Safety General Government Department Specific Services Other Areas as Needed Gather enough responses to provide a true representative sample Create a baseline Repeat every 2-3 years Examine trends Identify opportunities, not blame

Methodology Combined approach from industry-standard citizen surveys (best-practices) and previous City surveys Partner with the University of Houston for assistance and support Develop a survey instrument that can be completed within 10-15 minutes Method(s) of Delivery Primary – Online Secondary – Mail, phone

Partnership with a Local University Working to establish partnership utilizing both student(s) and faculty The university would assist with Help in the design of questions Review of final questions Help in sample selection Analyzing the results Development of a results summary A program evaluation of the survey process has also been discussed Student(s) working on the project would be well- versed in survey methodology Dr. James Thurmond with the University of Houston’s Public Administration program has expressed an interest in working with Bellaire on this project

University Partnership Benefits City of Bellaire would utilize current and proven survey methodologies for this project Survey is developed, implemented, and analyzed with objective participants Provides a mutually beneficial exchange of ideas between the City of Bellaire and the University of Houston Establishes a rapport that can be utilized in future projects

Expected Timeline May-August 2016 August-October 2016 Complete survey questionnaire & delivery approach August-October 2016 Administer survey & compile results October-December 2016 Analyze results January-March 2017 Present findings