Making AI Walk The Talk Jegannathan Kannan Global Solutions and Practice Leader – HCL DRYiCE

RPA DRYiCE COPA Platform AI enabled cognitive conversation broker powered with NLP, Machine Learning Cognitive Automation solution Robotic Process Automation solution RPA Front-office functions Middle-office functions Back-office functions

Smart Process Automation COPA AI Blocks A cognitive virtual agent, which understand the human languages Self learning capabilities from the past resolutions, success and failed responses Customized Analytics with Tone, emotion & Sentiment detection Use Case knowledge management console to collaborate, share, create, use and reuse the AI Solutions. Custom chat integration with multiple chat engines: Browser, Skype for Business, Facebook Messenger, Slack, Telegram and Twilio Orchestrates the automation lifecycle across a service provider’s platform Knowledge Management module enables advanced data retrieval and Text Analytics to provide rapid assistance for resolution. Automation Market place which provides collaboration and reuse of the scripts across environments as Intellectual Property ML and NLP engines help the automation to move from low levels to an era of rapid automation Lucy iAutomate Smart Process Automation Breaks down complex processes into discrete tasks to automate Identifies tasks that can be immediately automated through rules-based robotics Assures the accuracy of both machine and human worker output through statistical quality control Applies the quality pattern data generated by people to a variety of machine learning algorithms Algorithm with human-in-the-loop exceptions management, which creates new rules for automation

Experience Automation For A Global Trucks Major NLP Machine Learning Skype / Mobile Interface Machine Tasks Virtual Data Scientist Business Intelligence Application Support Identity & Access Management Customer Dealer Rep 14 Applications Order Support Configs, Pricing, Availability Order Placement No-Touch support for 80%+ requests Zero lost business Improved customer and dealer experience