Introduction to Travel and Tourism Homes Away From Home: The Hospitality Industry Chapter 4

Hotels Resort hotels Business hotels Convention and meeting hotels Mega-resort All-inclusive resort Spa, ski, or casino resort Themed resort Business hotels Convention and meeting hotels All-suite hotels

Other Kinds of Lodging Motels Limited-service lodging Extended-stay lodging Condominiums Timeshares

Other Kinds of Lodging (cont.) Bed-and-breakfasts (B&Bs) Lodges Campgrounds Hostels Dude ranches

Owners of Lodging Facilities Wholly owned by a parent chain corporation Franchise of a chain Management contract with the chain Totally independent of the chain

Levels of Lodging Luxury High-end Mid-range Budget

Factors That Determine Room Costs Quality of the property Facilities the hotel offers Service level it provides Prime market it serves Where it’s located What season it is When the accommodations are booked

Factors That Determine Room Costs (cont.) Whether the hotel is offering a promotion If it’s a prepaid, nonrefundable rate If it’s a landmark Whether anything unusual is going on If the guest is part of a conference Which day of the week it is

Factors That Determine Room Costs (cont.) How long the guest’s stay will be The number of people in the room If there’s a resort fee If the guest is using frequent-stay points How the lodging is purchased

Hotel Booking Procedures Guests book accommodations by phone, Web site, or e-mail. The reservation is guaranteed, confirmed, and held until the customer arrives. Most lodging companies have a cancellation policy, which is stated at the time of the reservation.

Careers in Lodging Senior executives, directors, and managers Reservationists Front-desk staff Food and beverage staff Concierges Business center staff Maintenance staff Bell captain/staff Human resources/training specialists Audio-visual coordinators Groups/meetings coordinators Safety/security specialists Sales representatives Housekeepers Accountants/auditors

Addressing Customer’s Needs Through Food Services Location Size of facility Hours of operation Theme

Types of Food Service Table service Banquet table service Cafeteria style Buffet style Room service Fast-food service Fast casual service Delivery service

Careers in Food Service Senior executives, directors, and managers Accountants/controllers Busboys Chefs/cooks Bartenders Cashiers Food servers (waiters/waitresses) Food and beverage managers Clerical support Human resources/training specialists Maintenance personnel Kitchen staff Maitre d’s/hosts/hostesses (greeters) Pastry chefs Purchasers Receptionists Sommeliers (wine stewards) Sous chefs (assistant chefs)