The Future of Training: Techniques & Technology

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Presentation transcript:

The Future of Training: Techniques & Technology Rachel Edmonds BIALL Conference June 2017

Training Solicitors Remotely: A Law Librarian's Perspective Who Am I ? What are we going to cover? Assessing past, present, & future of techniques for library training Questions It’s not……….

Techniques in Training… How We Deliver: TRADITIONAL 1. Traditional Training: Face-to-face 2+ people In library or class-room based Blue chip client base in each of target verticals that’s rapidly expanding – Diverse client set – not customer concentration – no single customer makes up more than 10% of our business – really a leader in each of our core sectors

Techniques in Training… How We Deliver: Phone / Audio Phone / PC Primarily voice Supported with written or electronic materials Blue chip client base in each of target verticals that’s rapidly expanding – Diverse client set – not customer concentration – no single customer makes up more than 10% of our business – really a leader in each of our core sectors

Techniques in Training… How We Deliver: Video 3. Video Pre-recorded Structured materials

Techniques in Training… How We Deliver: Computer to Computer Computer Based Desktop to Desktop Supported through materials on PC

The New Technology Toolkit…

Positive Attributes of Technology Negative Attributes of Technology Users actually be more engaged at their desks If a person does not turn up, we can contact them instantly Negative Attributes of Technology The phone line can drop / cut off (apologise and reconnect) Background office noise Need to be aware of breathing

The Future of Training… No More CPD, no more CPD hour LPC going 2019 Solicitors now assess their own training requirements Fee earners want device led training & use computers for analysis More videos and webinars Looking at bite size learning (mini packages)

In summary: Thanks for your attention