EUMEDGRid-Support/ Final Report on Applications Hassina Beggar / CERIST - Algeria Chain/Eumedgrid-Support/EPIKH Workshop CNRST, Rabat-MOROCCO. 16 June 2011

Outline The EUMEDGRID e-Infrastructure User Support and ROC Application lifecycle XGUS: Portal EUMEDGRID-Support User Forum Application Porting School in Rabat

The EUMEDGRID e-Infrastructure 25 EUMEDGRID sites have been deployed in 13 countries, giving a total of 1800 connected Servers and about 84 TBs of storage capacity

User Support and ROC User support is provided by a 2 levels support structure: First level, local support to users Second level centralized support Extensive training is provided to site administrators Enabling new resources for local support An EUMED Regional Operation Centre (ROC) has been created during the project under Africa ROC Initial support and training on ROC procedures and tools provided by the IGI ROC (Italian Grid Infrastructure)

Application lifecycle

EUMEDGRID-Support Website and contacts www.eumedgrid.eu PLEASE REGISTER TO THE PROJECT’s WEB SITE IT WILL GRANT ACCESS TO THE PROJECT INTERNAL AREA, THE WIKI AND MOODLE www.eumedgrid.eu 6

EPIKH Website and contacts

XGUS: Portal A Support Unit is created in XGUS for each site. When Users or Site Admins discover troubles on EUMEDGRID sites they can post tickets using XGUS (https://xgus.ggus.eu/eumedgrid/). All tickets are immediately assigned to the L1 support team by the system Persons in the L1 Support Team are provided by all project’s partners They are all included in the first-level-support@eumedgrid.eu mailing list – which gets automatically notified of new tickets L1 Support tries to debug and solve the issue. If not able to, assigns is further to: -The Site Support Unit -The specific branch of the L2 support

XGUS: Portal

Ticket Workflow Tickets are solved by Ticket is closed Site Support units or L2 Support Units or L1 support Ticket is closed Set to be verified by users Users can verify the ticket or reopened by the user

Posting a ticket First verify that the same problem has not been posted already Specify required notification On every change/On Solution Possibly add people in CC Describe the problem – input both: Short description as a summary (useful information) Detailed description of the problem Specify Affected VO and { VO-specific on non-VO specific} (radio button) Affected site Required priority Possibly upload an attachment (max 2MB) Press “submit” button

EUMEDGRID-Support User Forum The EUMEDGRID-Support User Forum, organized by the EUMEDGRID-Support project and co-located with the EGI Technical Forum, will be held in Lyon, France, 19-23 September 2011. The User Forum will showcase the most relevant scientific and technological results achieved by Virtual Research Communities supported by the project and those existing around the world and the Mediterranean area. Call for papers is open! the EUMEDGRID-Support User Forum event page is online on the EUMEDGRID-Support website home-page and also at the following link (http://www.eumedgrid.eu/userforum/).

Application Porting School in Rabat Numerical Simulation for Air quality in urban zones WRF/Chem Dose Distribution Simulation by GATE for curietherapy treatments Calculation of thermal Stress Distribution by using MPI on Eumedgrid using Fortran Weather Forecast with WRF-EMS 3-D crustal structure using seismic waves P and S (SimulpPS) Fortran Surface and Interface Effects on the Electrical and Optical Properties of BaTiO3 Single Crystals and Ultrathin Films (Fortran)

Thank you for your attention ..