Online Training (Lynda.com) Todd Maniscalco & J.P. Brannan August 9, 2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More information Q&A

Introductions Service owner: Todd Maniscalco Service manager: J.P. Brannan Other service delivery team members: Marina Tokman

Service Description Service name: Online Training Product: Lynda.com Lynda.com (LyndaCampus) is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts. LyndaCampus provides unrestricted web-based access to the entire Lynda.com library of instructional videos. Available to: Faculty, Instructional Professionals, Staff, Students Fee to end user? No Service tier: One

Instructional Services Integrations Relevant Service(s) are Highlight in Yellow. Plagiarism Detection (Turnitin) Via Blackboard API and LTI (Learning Tools Interoperability) SIS (Peoplesoft) Classroom Polling (i>clicker) Blackboard ePortfolios (Digication) Course site request Term-based managed enrollment Lecture Capture (Panopto) Video Streaming (Kaltura) Online Training (Lynda.com) Library Reserves (Ares ) Publisher Tools (Pearson, others)

Value Proposition Value proposition Allows students to improve or add specific skills… Supplementing academic work, e.g. specific tools for courses Enhancing academic career, e.g. interview skills Skills of interest/Self-directed learning, e.g. web page design Allows employees to improve or add specific skills Learning at own pace, and (optionally) on own time Aggregates demand to reduce costs Customer impact Cornellians are better equipped for whatever they are doing. Projects Internships Jobs Key benefits Available on demand Constantly-expanding library of courses

Metrics Month Apr 2016 May 2016 Jun 2016 Total User Accounts 7,084 7,395 7,654 New Accounts 151 161 169 Distinct Courses Viewed 623 613 794 Distinct Videos Viewed 7,271 6,827 10,955 Total Views 10,106 8,776 16,694 Exercises Downloaded 11 18 9 Hours Viewed 722 617 1,244 See Full Quarterly Report Online at https://cio.cornell.edu Note: Spring term classes started January 27, 2016. Note: Use of tools for self-directed learning tends to be inversely related to the academic calendar.

Cost (Ithaca Campus) Cost to deliver the service: 5% Cost to deliver the service: Fee for service: None * Ithaca campus costs only – full contract includes Cornell Weill Medicine (NYC & Qatar) FY 16 Total Cost* $110,000 Hardware & Software $85,000 Labor $15,000 Staff Support $5,000 Administrative Overhead

Cost Per Unit (Ithaca Campus) Total Annual Cost: $110,000 # of Video Hours viewed annually (FY16): 9,459 hours Cost per Hour Viewed: $11.63 Marginal Costs: All faculty/staff/students are already licensed, so the only marginal cost of increasing use of the service would be the possible very small cost in staff time for support.

Security What risks does use of the service mitigate? Contractual compliance. How does the service mitigate risks? Users authenticated/authorized via Shibboleth.

More information Service web page: http://www.it.cornell.edu/services/lynda/ Service level expectations: https://www.it.cornell.edu/services/sle.cfm Service catalog entry: https://catalog.it.cornell.edu/admin/84 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/online-training

Questions? Todd Maniscalco: tam42@cornell.edu J.P. Brannan: jpb1@cornell.edu