Novant Health Winston-Salem, NC

Overview of Novant Health A healthcare organization that provides a myriad of health services to the people in the southeast region of the United States including North Carolina, South Carolina, Virginia, and Georgia This expansive and cohesive system includes hospitals, outpatient clinics, heart and vascular centers, walk-in medical clinics, among other services. Overall, the system has over 400 physician clinics and nearly 1,400 medical group physicians.

Major Locations in Winston-Salem, NC Forsyth Medical Center 3333 Silas Creek Parkway, Winston-Salem, NC (336) 718-5000 Medical Park Hospital 1950 S Hawthorne Rd, Winston-Salem, NC (336) 718-0785 Winston-Salem Healthcare 250 Charlois Blvd, Winston-Salem, NC (336) 718-1106

Mission Statement & Values Novant Health exists to improve the health of our communities, one person at a time. Compassion: We treat our customers and their families, staff and other healthcare providers as family members with kindness, patience, empathy and respect. Diversity and inclusion: We recognize that every person is different, each shaped by unique life experiences. This enables us to better understand each other and our customers. Personal Excellence: We strive to grow personally and professionally and approach each service opportunity with a positive, flexible attitude. Honesty and personal integrity guide all we do. Teamwork: The needs and expectations of any one customer are greater than what one person's service efforts can satisfy. We support each other so that together as a team, we can be successful in the eye of the customer as a quality service provider. Courage: We act boldly in making the changes necessary to achieve our mission, vision and promise of delivering remarkable healthcare.

Services Provided Assisted Living Imaging Respiratory Services Behavioral Health Infusion Services Sickle Cell Blood Services Inpatient Services Sleep Health Breast Health Laboratory Services Stroke/Neurosciences Cancer Orthopedics/Sports Medicine Surgery Corporate Health & Wellness Urgent/Express Care Pain Management Wellness Services Critical Care Palliative Care Women’s Health Diabetes Pediatrics Wound Care Emergency Pharmacy Heart and Vascular Primary Care Hospice Rehabilitation

Significance of the Services Provided There are clearly a multitude of services provided in the Novant Health system This wide range of services allows patients to be cared for in nearly every stage of illness or recovery, from hospital acute care to orthopedics rehabilitation…all within the same system! Thus, there is a seamless and efficient transition for patients from one provider to the next

MyChart An important aspect of Novant Health is the integrated information system within Novant Health. All Novant Health locations are able to access a patient’s medical history which helps streamline patient care across the various service providers. It is also important for people to have access to their own health information. For this reason, Novant uses a health management tool called, “MyChart.” This program allows patients to conveniently view their health information whenever they need it, email their care team, schedule appointments, and even refill prescriptions.

Unique Features! Video Visits E-Visits Same-day appointments For non-emergency evaluations Evaluations performed via webcam Fill out an on-line questionnaire Doctor will determine a diagnosis and treatment plan based on responses Must have seen a Novant Health provider within last 2 years Must have a MyChart account $50 flat fee

Billing and Payments First, as appropriate, Medicare, Medicaid, or the patient’s primary insurance company is billed directly. Any remaining balance (or total balance if there is no insurance coverage) will then be billed to the patient. There may end up being multiple invoices depending on the complexity of the care and variety of specialists involved. The bill can be paid for in person or on-line for convenience. “Financial navigators” are also available to patients to help estimate insurance coverage and out-of-pocket costs. Via telephone Monday-Friday 8 am – 6pm