Complaint Management System

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Presentation transcript:

Complaint Management System Walk-through Example PCU 2009

Note: In addition to the complaints submitted online, this system will be used to process complaints received over the phone, by person ..etc.

Click here to file a complaint. No need to login

Complaint form

Complaint form - Scrolling down

Attaching files/photos..etc Complaint form - Scrolling down Attaching files/photos..etc Only administrator can view or edit section 4 (internal use only) Finalizing the complaint

Review before submitting

The confirmation email the complainant receives

The administrator receives this email notification

Accessing the administrator view to manage the complaints

Username: ***** Password: *****

Click on “entries” to view the complaints and add comments

Complaints listing

Click on “Edit” To add the internal comments/remarks

Section 4 is only shown to the administrator