OSS One Stop Solution

About OSS One Stop Solution OSS is an interactive web-based Application Solution which is used to keep track of job requests and monitor both staff performances and hotel fault analysis.

Scenario with Manual dispatch of Jobs

Workflow Overview

Workflow Mobile Solution

Features Ability to handle job request/fault & emergency messages Ability to schedule job timing for immediate or future action Alert Notification (Screen pop-up) for new or unacknowledged job Ascending escalation alert to hierarchy chain of supervisor for pending or unacknowledged job Comprehensive Reports (Daily Job List / Staff Performance / Trend Analysis) Ease of Dispatch / Acknowledge / Update Jobs No capping on user licence.

Benefits Go GREEN: Eliminate labourous manual task and paperwork. Streamline operations for efficiency Guest Service Level: (Guest Experience) Red Flag Alert for recurring Faults Escalation for various kinds of Alert Notifications Improved response time to handling Customers Call Knowledge Based database for Equipping and Training purpose Reporting: Fault/Request Analysis, Staff /Department Performance Department Meetings with access to On-line Information from NGB OSS Portal for discussion, review and follow up

Workflow Job Sheet

Workflow Job Console

Workflow Severity & Escalation Ability to set Variable Severity and Escalation alerts for each Job Category

Workflow Reports Able to filter & select specific fields to generate different report types

Workflow Customized Reports Group Analysis Report

Workflow Customized Reports Department Summary Report

Workflow Job Statistics At a Glance Top Ten Common Requests / Faults

Workflow Trend Analysis This report allows for Trend Pattern Analysis of a particular fault.

Emergency Notification System Emergency Notification System equips the Management with a Communication Tool to seamlessly notify personnel in the event of Emergency.

Workflow Staff Mobile Apps

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