Automating the STI/HIV Testing Service Richard Boyle SSSTDI, 28th NOVEMBER 2015

HIV Ireland (formerly Dublin AIDS Alliance) Ireland’s largest HIV/AIDS NGO (1987) Eccles St, Dublin 7 Prevention, Education and Training Community Support Community Testing Service

Richard Boyle Counsellor with HIV Ireland since 1996 Interest in online mental health solutions Developer of HIV testing automation system

STI/HIV Community Testing Service Drop-in, free, “low threshold” Two afternoons a month, started 2012 Clinical services provided by St James’s GUIDE Clinic Pre- & post-test counselling services available Funded by HSE Social Inclusion Unit Automation System sponsored by GSK

Poster & Booklet

hivtesting.ie STI/HIV Community Testing Service How can we improve the service?

Challenge: Streamline Queueing Get a ticket at door No name or phone number taken

Challenge: Eliminate Paper Self-register on phone or tablet hivtesting.ie/register

…or register over Wi-Fi

Screenshot – waiting room TV

Challenge: Waiting Times Queue available on phone at hivtesting.ie/q

hivtesting.ie What do the nurses do?

“Ne-e-ext!”

Intelligent form filling Mobile Number checking

…and repeat…

Challenge: Streamline Results Delivery Negative result as important as a positive result! Automated SMS for negative result Call log for positive results Contact details deleted from database after results delivery

Challenge: Streamline Results Delivery

Challenge: Streamline Results Delivery

Negative results sent via SMS (opt-out option)

Challenge: Streamline Results Delivery

Challenge: Entertain & Educate “Test Your Knowledge” Quiz

Quiz available over Wi-Fi

Auto-Correcting

“Test your knowledge” Quiz Play on phone or tablet Quantitative and Qualitative questions We deliver: Key messages (Auto-correcting) We receive: Detailed client information (=> plan future campaigns)

Challenge: Get Feedback

Exit Poll & Suggestion Box

Challenge: Good Management Information On demand reporting for management & key stake holders

Detailed reporting for management

Key Stakeholders: Overview reporting “Live View”

Challenge: More Testing! Continue to refine model Replicate the system in other locations Pool large data set Additional languages / quizzes & games Adaptation for rapid-testing service

Community Testing Service Thanks! richard.boyle@hivireland.ie