Media Delivery to Support BYOD Tim Whisenhunt, Mike Bates, Glenne’ Whisenhunt, PhD Oklahoma City Community College Robin Ying, PhD Tidewater Community College

“It is going to happen!”

Oklahoma City Community College Large, urban community college Oklahoma City 15,000 students Many from rural communities 42% of fall 2011 freshmen had EFC $0-$1500 This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

The Problem Student tech support tickets Variety of formats Exponential growth Pervasive BYOD 508 compliance Lack of ownership ANGEL sold

The Opportunity LMS change pending CBAM planned timeline – 18 months “Seize the Day” Academic Affairs mandate All videos will be captioned All courses will be in uniform course design

Timeline Money drove timeline Contract executed with Moodlerooms – August 25, 2011 Pilot classes in January 2012 34 faculty in pilot group 40 courses 57 captioned videos 238 non captioned videos Video work didn’t begin until September 12

Goals for the Project Course content that would be: Platform/Device independent Consistent format and presentation Browser independent Captioned Bandwidth – minimal bandwidth usage Ready for students on January 11, 2012

“It is going to happen!”

Reality and Limitations Staff Time Experience & Expertise Money Once we established our goals reality set in and we took a hard look at what we could do and what limitations we had. Staff When this project began this was a challenge that I needed to address. My department, Instructional Video Services, has only 6 people 2 video editors, 2 Audio Visual support technicians, a Video Broadcast Engineer and myself the Coordinator of the department. As you can see we have a very small department with few resources to spare. Instructional Video Services is responsible for providing Video Production and Audio Visual Support services for the OCCC . Time This project began at the beginning of the fall semester the busiest time of the very for my department. Experience and Expertise Much of the work to be done would involve technology and applications that we had little experience and expertise in. Money There was little funds expended to support this project.

Options Outsource Internal Solutions Content Delivery Network Moodle Hosting YouTube Internal Solutions Existing Streaming Servers Professional Captioning Equipment Trained Captioning Staff Mike We looked at our options to accomplish this task. External 1. Use a CDN Kaltura, Brightcove)– No cost projection with no budget allocated and no history of how many hours of use we would need. 2. YouTube channel – Copyright and Privacy concerns – Not public and searchable, but not secure requiring login, password or authentication. Both external solutions would still require some formatting of video, and require captions to be created and formatted internally. Internal 1. Already had licensed streaming server – just needed upgrade to current version 2. Already had professional captioning hardware and software – Link and CPC 3. Student Support Services already had a professional caption/transcriptionist

Decision Build on internal capability Upgraded Helix streaming server JW Player – support was key factor www.longtailvideo.com Cross-train staff for captioning Tim

Testing Development Process Caption Methods Device Compatibility Media Development Caption Methods Device Compatibility Mike Media Development -Media development and access – HML player had no caption options at that time – future development, probably next version -Did not want to leave lesson page -Moodle has HTML editor on each page to insert code -Previous experience with JW Player – not to the level required here Captions -MAGPie – Free from National Center for Accessible Media @ WGBH Boston CPC CaptionMaker – already used, more options, 2nd station meant projects could be transferred. Tested various captioning methods – separate caption file (smi, srt, etc) vs. embedded captions – JW Player supports both ways with correct html. Script merged for iOS, .srt file for all others -Associated caption file with video would have meant more files, more work. Merged caption file into video -First attempts utilized command line scripts. had set from Ohio State Univ. worked for Ios 4. Not other devices. iOS 5 in middle of process. -CPC – would not merge captions with MP4 files -Handbrake – gave us a video encoder/caption merger that would play on all devices Tested with various devices and browsers

Captioning Workflow Video identified (CLT) Creation of transcript (Student Support Services) Video time stamped (Student Support Services & IVS) Sub Rip Text file created (IVS) Captions merged with video in MP4 (IVS) MP4 uploaded to Helix Media Library (IVS) Embed code to video created (IVS) Embed code provided to faculty (CLT) Tim

Demonstration http://occc.mrooms3.net Username: occcguest Password: occc Select: My Courses Select: Educause 2012 Select: Educause 2012 Video Select: Demonstration Video Tim

Lessons Learned Patience and fortitude conquer all things Mountains are for climbing Let someone throw you a life preserver Don’t give up; Don’t ever give up! Mike - Patience is required – iOS 5 , …..eventually ended up with simpler code, fewer steps in process, fewer files to manage Tim - HTML coding can be conquered – Neither knew anything about HTML and still don’t Mike - Help is available – Vendors (JW & Real), Colleagues (Web staff & instructors) and Forums Tim - Don’t give up – Mike’s response (not going to happen, better find budget, learn to be ok with YouTube)

Resources JW Player www.longtailvideo.com Helix Media Library www.realnetworks.com Real Networks Consultant www.intuitive-streaming.net Video Transcoder www.handbrake.fr Captioning Software www.cpcweb.com Magpie Captioning Software www.ncam.wgbh.org Web Accessibility Information www.webaim.org Ohio State University http://wac.osu.edu

Next Steps New 508 requirements Future updates Audio descriptions Keyboard controls Transcripts Future updates Browsers (HTML 5) Operating systems Video formats (MPEG-DASH) Tim

So far… Glenne’ Course Content that would be: Platform/Device independent Consistent format and presentation Browser independent Captioned Bandwidth – minimal bandwidth usage Ready for students on January 11, 2012 So far…

Course Content that would be: Platform/Device independent Consistent format and presentation Browser independent Captioned Bandwidth – minimal bandwidth usage Ready for students on January 11, 2012

Contacts Tim Whisenhunt Michael Bates Glenne’ Whisenhunt, PhD twhisenhunt@occc.edu Michael Bates mbates@occc.edu Glenne’ Whisenhunt, PhD gwhisenhunt@occc.edu Robin Ying, PhD rying@tcc.edu