Trading Spaces with Lisa Murphy, CPhT

Program Information ACPE # 384-000-07-014-L04 Release Date: 8-6-07 Trading Spaces ACPE # 384-000-07-014-L04 Release Date: 8-6-07 Expires: 8-6-2010 STAT Educational Services, a division of National Pharmacy Technician Association Inc., is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education.

Trading Spaces Pharmacist’s Pharmacy Techs Pharmacy Clerks Corporate People Patient’s/Clients Nurses Doctors Sales Reps Insurance Reps Before we know “what” we are dealing with, we need to know “who” we are dealing with:

Trading Spaces Others? JCAHO DEA Police FDA Delivery People

Let’s talk about some of the job responsibilities of the Trading Spaces Let’s talk about some of the job responsibilities of the professionals we’ve identified

Personality Types The Demander The Black Hole The Busy Body The Bully Trading Spaces The Demander The Black Hole The Busy Body The Bully The Liar The Know it All

Trading Spaces The Demander

Trading Spaces The Black Hole

Trading Spaces The Busy Body

Trading Spaces The Bully

Trading Spaces The Liar

Trading Spaces The Know It All

Let’s do some role playing…….. Trading Spaces Let’s do some role playing……..

Let’s talk about the role playing. Trading Spaces Let’s talk about the role playing. How would you feel ? How would you react ?

What are some of the reasons? Trading Spaces We all have bad days!! What are some of the reasons?

What are some things that can “create” our attitudes/moods? Trading Spaces What are some things that can “create” our attitudes/moods? Family issues Health issues Financial issues Work space/Co-Worker issues Education issues Time of year Weather How we feel about ourselves Personal issues Personal values/Standards Others?

Let’s do some more role playing……. Trading Spaces Let’s do some more role playing…….

Did anything change in your response this time? Trading Spaces Did anything change in your response this time? WHY?

Trading Spaces Now let’s talk about what was going on with each of these individuals……

Would your response have changed? If you were aware of these situations, how then would you have acted or reacted? Would your response have changed? Why or Why not? Trading Spaces

has the ability to choose the way we are going to feel about ANY Trading Spaces Believe it or not, WE, each one of us, has the ability to choose the way we are going to feel about ANY situation we are faced with.

On your next challenging situation how/what are you going to feel? Trading Spaces On your next challenging situation how/what are you going to feel? Are you going to take into consideration the different things we talked about today? Will this information help you? If so, how?

Trading Spaces Questions/Comments