Critical Incident Management Team Peer Support Program

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Presentation transcript:

Critical Incident Management Team Peer Support Program 3/31/11

Critical Incident Management Team (CIMT) Risk Management Cases Culture Change Reasons for the Team our journey CIMT Education and Process Legal Issues Contact and Oversight Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Risk Management SE and CE Cases: Adverse outcomes Birth injury, stillbirths Permanent harm or deaths from error Medical mistakes Litigation Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Risk Management Cases: Loss of life-even when expected Permanent harm or deaths from violence or trauma Child abuse, elder abuse Devastating complications Angry /violent patients and families Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Culture Change: Patient Safety Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Culture Change: Just Culture Human Error At Risk Behavior Reckless Behavior Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Reason for the team Even the most resilient healthcare professionals are affected Responding to our physicians and staff Institute of Healthcare Improvement (IHI) Second Victim University of Missouri Health System Medically Induced Trauma Support Services (MITSS) The “Joint Commission Journal on Quality and Patient Safety” Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Critical Incident Management Peer Support Volunteer physicians, nurses, and lisw Educated in Critical Incident Management Respond to Colleagues Incidents Sentinel Events Litigation Adverse Patient Outcomes Referral if needed Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Legal and Management Confidentiality and Privilege Program Management / Oversight Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

Use of Peer Support System Several individual uses Several group debriefings Referred for further assistance Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

What’s next ? Continued education regarding program Proactively reaching out to those involved Data collection Possible follow up strategies Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251

questions: Confidential Peer Review Document - Quality Assurance Privilege Privileged Pursuant to Ohio Revised Code Section 2305.24,.25 & .251